Order Management Specialist- ERP, Customer Orders & Supply Chain

Job Title

Job Description Required Education High School Diploma or equivalent Preferred Education Bachelor's degree or equivalent professional experience Preferred Certification: Ability to maintain certifications, including: IATA DOT IMDG Lithium Battery Shipping (function-specific) Required Qualifications: Minimum of 3 years of experience managing customer inquiries and orders (pre-order, order management, and post-order support) Ability to travel 0-15% Must be legally authorized to work in the United States without current or future sponsorship Preferred Qualifications: Strong customer-focused mindset Excellent written and verbal communication skills Experience in order management or supply chain operations (3+ years preferred) Job Summary: In this role, you will manage the full lifecycle of customer ordersfrom inquiry through delivery and invoicingensuring accuracy, compliance, and a high level of customer satisfaction. You will collaborate cross-functionally to optimize delivery performance, streamline logistics, and maintain strong customer relationships. Responsibilities: Respond to customer inquiries and prepare quotations, including technical and commercial clarifications such as credit checks, export compliance, delivery timelines, inventory availability, and manufacturing capacity. Enter and manage customer orders in the ERP system, confirm delivery dates, and provide order confirmations. Monitor order execution to ensure compliance with agreed delivery dates and quantities; proactively address potential delays. Manage delivery schedules, initiate shipments, and resolve backorders to maintain delivery reliability. Coordinate timely invoicing, perform post-order cost analysis, and support margin accuracy through proper cost tracking and additional charge management. Collaborate with logistics, packaging, and transport teams to design efficient delivery solutions and minimize costs. Maintain strong communication with internal teams and external partners to ensure seamless information flow and optimized supply chain performance. Coordinate with manufacturing facilities, including off-site locations, to align production and logistics requirements.

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Rose International