Hiring for Systems Support /Asset Manager

Systems Support /Asset Manager

Location: Georgia

Duration: Long Term

Job Responsibilities:

• Fulfill hardware, peripheral, and special technology requests ensuring prompt deployments
• Serve as onsite Logistics focal for deploying equipment
• Ensure equipment is functioning and sanitized before redeployment
• Create UPS labels and send shipment notifications with tracking information
• Sort and disposition incoming equipment and wireless items
• Cross reference equipment orders and field requests ensuring shipments are correct
• Schedule and complete hardware refresh appointments with vendor technicians
• Organize stock room ensuring accessibility and perform routine maintenance
• Travel as requested to assist with equipment deliveries and pick ups
• Update hardware inventory in the DHS Asset Management and ServiceNow systems
• Submit ServiceNow requests for hardware reimages and accidental damages
• Work closely with NTT Service Technicians and Business Application & Technology staff to process ServiceNow bulk equipment orders, schedule imaging sessions, and perform quality assurance for large-scale projects
• Initiate the electronic surplus process by creating and submitting requests to dispose equipment following security and safety measures
• Identify hardware trends and report inventory discrepancies
• Maintain daily inventory summaries and weekly reports in MS Teams
• Provide status updates to Unit Manager

Requirements:

• 2+ years of professional work experience in large scale inventory operations meeting physical demands
• Ability to work in a fast paced and target driven cohesive team environment
• Ability to multitask in a fast-paced environment
• Strong work ethic, interpersonal, and communication skills
• Detailed oriented and good critical thinking skills
• Proficiency with Microsoft Excel and MS Teams

Preferred Qualifications:

• ServiceNow experience
• Hardware asset management knowledge