Server

Job Description

Job Description

Description:

The Server is responsible for providing outstanding table side customer service during a guest’s visit to the restaurant. This position strives to meet and exceed customer’s needs while dining and goes above and beyond to deliver a lasting experience for the guest. The starting pay rate for this position is $2.83/hour plus gratuities.

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.

As a Part-Time team member of the Nook, you will enjoy:

• Free individual membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
• 1.5x your hourly rate of pay for holiday hours worked
• 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
• 35% off all Nook apparel
• Free child care
• Discounts on birthday parties, personal training, event space rental, and more!
• Discounts at participating local restaurants and businesses

Essential Job Functions

• Welcome guests to the restaurant in a professional and courteous manner
• Memorize the restaurant menu including daily specials
• Make dining suggestions based on guests’ wants and needs
• Take all orders for food and beverage
• Enter orders using a POS system
• Consistently enforce liquor laws in accordance with state and federal guidelines
• Serve customer orders with high level of accuracy
• Ensure guest dietary needs are met with assistance of back of the house staff
• Repeatedly check-in with guests during meal service to ensure all requests have been met and exceeded
• Assist with clearing table during and after meal service
• Suggest additional menu items to the guest during their service
• Assist host(ess) to make sure all menus and silverware are prepared for service
• Prepare checks and receive payments from guests
• Assist with the preparation of food and drink items when necessary
• Clean restaurant space including tabletop, floors, and other exposed surfaces when necessary
• Carry bus trays to the kitchen for washing and assist with washing as needed
• Adjust table set-up as needed to accommodate large parties
• All other duties as assigned

Qualifications

• Previous experience as a server in a restaurant environment
• 18 years of age or older
• Dependable transportation to and from work
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
• Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
• Authorized to work in the United States
• Highly dependable with a history of consistent attendance and punctuality 
• Brings integrity to every interaction, takes initiative to jump in where needed, lifts up teammates to win together, and creates an environment where positivity and kindness shape every guest experience. If that sounds like you, learn more about joining our team on our careers page. 

 
Working Conditions

• Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs occasionally.
• Noise Level: The noise level in this environment is typically moderate.
• Work schedule: The work schedule may fluctuate to including evenings, weekends, and holidays.