Visitor Experience Lead

Visitor Experience Lead – Onsite, Towson, MD Job Summary: We are seeking a highly organized and customer‑focused Lead, Visitor Experience to support the delivery of exceptional experiences at the Experience & Innovation Center (XIC) located at the Stanley Black & Decker Tools & Outdoor headquarters in Towson, MD. The role serves as the front line of hospitality and experience execution—ensuring seamless, high‑quality delivery of events and meetings that reflect best‑in‑class service and brand standards. Responsibilities Manage multiple events/meetings simultaneously, ensuring all deadlines and quality standards are met. Serve as the main point of contact for hospitality inquiries, requests, and concerns. Coordinate all logistical aspects, including room set‑up, audio‑visual requirements, transportation, security, and communications. Prepare and distribute all materials; collaborate with vendors to design and produce printed collateral. Conduct site searches as needed; coordinate RFPs, summarize responses, and present options (hotel descriptions, availability, rates, web/brochure samples, airport access, etc.) for review. Source and manage support vendors (including but not limited to AV, special events, and temporary staff); act as liaison to communicate event/meeting specifications and oversee execution and delivery. Ensure all sourcing requests and expenses comply with organizational policies, guidelines, and approval procedures. Maintain current knowledge of local attractions, events, and hospitality trends to enhance Visitor experiences. Prepare detailed itineraries and event schedules. Qualifications Associate or bachelor’s degree in Hospitality, Event Planning, Business, or a related field (preferred). 3–5+ years of experience in hospitality, concierge services, or customer experience within a corporate or high‑touch environment. Proven ability to engage professionally and collaboratively across various levels within organizations, demonstrating strong communication and interpersonal skills. Solid understanding of hospitality operations and onsite experience delivery, including Visitor services and environment readiness. Demonstrated ability to translate event plans into seamless, high‑quality onsite execution. Proven ability to collaborate across cross‑functional teams. Strong organizational, multitasking, and real‑time problem‑solving skills in dynamic environments. Proficiency with Microsoft Office Suite (Outlook, Excel, PowerPoint, Word). Physical ability to stand and walk for extended periods; lift, carry, and move materials or boxes weighing up to 25 pounds. Salary and Benefits Salary Range: $62,200.00 – $100,200.00 per year, commensurate with experience and qualifications. Benefits: Medical, dental, life, vision, and disability insurance. 401(k) retirement plan and Employee Stock Purchase Plan. Paid time off (vacation, holidays, personal days) and tuition reimbursement. Well‑being and wellness programs. Discounts on Stanley Black & Decker tools and partner programs. EEO Statement All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at View phone number on click.appcast.io or View email address on click.appcast.io. #J-18808-Ljbffr Black & Decker (U.S.) Inc.