Senior Director, Product Management - Enterprise Data & Knowledge Platforms

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProductJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.About the RoleAt the heart of Salesforce's data and AI strategy sits the Unified Knowledge Services team — and this role leads it. As Senior Director of Product Management, you'll own the enterprise data-to-activation platform and drive delivery of Next Gen Account Hierarchy (NGAH) as a flagship transformation initiative. You'll also steward the enterprise Knowledge Graph platform, the connective tissue between entities, relationships, and signals that powers AI reasoning and GTM intelligence. This is a high-visibility leadership role at the intersection of data, AI, Agents, and go-to-market transformation — one that directly shapes how the enterprise operates today and how Agentforce-powered experiences are built tomorrow.What You'll Be DoingLead a Flagship Enterprise TransformationOwn end-to-end delivery of NGAH to critical path teams by FY28Drive enterprise-wide adoption across Sales, Marketing, RevOps, Finance, andProduct organizations, with scalable rollout and enablement models for long-tail teamsBalance speed, accuracy, governance, and adoption in a high-complexity environmentDrive alignment across 40+ stakeholder teams and organizational leadersOwn the Customer Data FoundationDefine and execute product strategy across Customer Master (identity, match/merge, hierarchy), Enrichment Platform (data quality, vendors, signals), Data Platform (pipelines, governance, activation), and Knowledge Graph (entity relationships, graph traversal, AI-ready data structures)Ensure enterprise data flows seamlessly from ingestion activation business impactDrive Business Impact Through AdoptionPartner deeply with GTM teams to embed trusted customer data into workflows and operational systemsDrive measurable business outcomes: improved targeting, segmentation, pipeline quality, conversion, ACV, and operational efficiencyLead enterprise-wide change management to accelerate adoption and reduce friction across a highly matrixed organizationBuild and Scale a High-Performing Product OrganizationLead, grow, and coach a team with varying levels of PM maturity, developing the next generation of product leadership talentInstill strong product instincts, execution rigor, and an ownership mindsetBuild a culture of accountability, clarity, customer-centricity, and operational excellenceLead with an AI-Forward MindsetEmbed AI into data quality, enrichment, deduplication, signals intelligence, scoring, and workflow automationLeverage knowledge graphs as the semantic layer powering Agentforce reasoning, entity disambiguation, and relationship-aware recommendationsChampion the evolution from traditional systems to intelligent, agent-driven platformsAct as a Strategic External PartnerServe as Customer Zero for strategic platform partners (e.g., Informatica)Influence roadmap direction, validate capabilities at scale, and ensure enterprise readinessEvaluate emerging technologies and industry trends relevant to enterprise data and AI ecosystemsWhat We're Looking ForRequired Qualifications12–15+ years in Product Management with a proven track record delivering large-scale enterprise transformation programsExperience leading highly cross-functional initiatives across Product, Engineering, GTM, Operations, and Executive stakeholdersStrong background in customer data platforms, master data management (MDM), identity resolution, and customer hierarchy systemsDeep familiarity with enterprise data platforms, including governance, data pipelines, data modeling, and activationDemonstrated ability to influence and drive alignment across large, matrixed organizations without direct authority, including at the executive levelAbility to operate fluidly between strategic vision and execution detailsPreferred QualificationsExperience with Informatica MDM or similar enterprise master data management platformsWorking knowledge of Salesforce Data Cloud, including identity resolution, activation, governance, and enterprise data architecture conceptsFamiliarity with enterprise Knowledge Graph architectures and graph-powered systems, including semantic modeling, ontology concepts, entity relationships, and AI-powered reasoning use casesExperience partnering with external platform vendors in a Customer Zero or strategic design partner capacityExperience with AI-powered enterprise platforms, agentic workflows, intelligent automation, or semantic technologies — including Agentforce or similar AI ecosystemsA related technical degreeWhy Join?This is a rare opportunity to shape both the enterprise data strategy and the AI and semantic foundations powering the next generation of Salesforce's business. You'll work at enterprise scale, influence executive-level decisions, and lead a team building systems — including the knowledge graph layer — that define how the company operates with data and intelligence. If you're energized by high-stakes transformation, cross-functional leadership, and building for the future of AI-driven experiences, this role offers that scope in full.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $218,400 - $365,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $263,200 - $401,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.SummaryLocation: California - San FranciscoType: Full time