Customer Experience Teller

Job Description

As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the
difference in their Exchange shopping experience by providing a frictionless experience while assisting
customers with refund/exchanges, questions and complaints. You'll help customers feel welcomed and
become a multitasking superstar - starting conversations, making connections, and efficiently serving
each customer will be your expertise. So what can you expect as a Customer Experience Associate -
Customer Service Expert at the Exchange?
• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll
be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate
conversation
• Help customers by following the proper procedure for returning/exchanging merchandise with
grace and ease, assuming best intentions and apologize for inconvenience
We know that you can work anywhere. However, working at the Exchange is the start of something
great! While you make it easy for our customers, we focus on you and your development! Our people
make us who we are. We want to see you grow, so we put growing together at the forefront of
everything we do. It is our duty to provide you with the tools and resources that you need to succeed.
Joining the Exchange means joining a team that is devoted to you!

Additional Qualifications/Requirements

SCHEDULE ROTATING SHIFTS 0800-1630/ 1200-2100 MON-FRI,SAT-SUN TO INCLUDE EVENINGS, WEEKENDS, AND HOLIDAYS. SCHEDULE SUBJECT TO CHANGE WITH PROPER NOTICE.MUST BE ABLE TO RECEIVE PAYMENT BY CASH, CHECK, CREDIT CARDS, VOUCHERS, OR AUTOMATIC DEBITS. ISSUE RECEIPTS AND CHANGE DUE TO CUSTOMERS. COUNT MONEY IN CASH DRAWERS AT THE BEGINNING OF SHIFTS TO ENSURE THAT AMOUNTS ARE CORRECT AND THAT THERE IS ADEQUATE CHANGE. GREET CUSTOMERS ENTERING ESTABLISHMENTS. MAINTAIN CLEAN AND ORDERLY CHECKOUT AREAS. ESTABLISH OR IDENTIFY PRICES OF GOODS, SERVICES OR ADMISSION, AND TABULATE BILLS USING CALCULATORS, CASH REGISTERS, OR OPTICAL PRICE SCANNERS.

Job Qualifications

Cash handling, accounting, and/or bookkeeping experience is required. Must possess knowledge of and ability to operate standard accounting machines

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Major Duties

Provides high level of customer service and guidance to associates. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship in order to deliver a personalized customer experience.
Operates a cash register or other sales related equipment to perform daily tasks. Verifies and accepts multiple tenders for payments and makes change with accuracy and zero variance tolerance. Provides support for order pickups and returns from online retailers, including third party retailers.
Maintains accountability for all money assigned, handles financial transactions, including issuing funds, preparing deposits, reconciling receipts, and processing payment services. May maintain control of internal keys and handheld scanners.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
May perform a variety of routine administrative clerical duties such as processing layaways, controlling layaway merchandise, refunds/adjustments, issuing hunting/fishing licenses, and school meals at OCONUS locations.
Performs other duties as assigned.