Field Service Technician - Fort Myers, FL

Field Service TechnicianCity: Fort Myers State/Province: Florida Country: United States Working time: Full-time Job Level: Individual Contributor Job Type: Experienced Seniority Level: Entry Level Currency: USD - United States - US Annual Base Salary Minimum: 32,940 Annual Base Salary Maximum: 65,880Overview: Join Xerox as a Field Service Technician and become part of a growing Technical Services organization focused on delivering an exceptional customer experience. In this hands-on role, you will use your electro-mechanical expertise to troubleshoot, repair, and maintain customer equipment while helping maximize device availability and performance. Xerox provides technical training to help you build the product knowledge and skills needed to successfully support your assigned territory.Why Join This Team:Receive technical training from certified instructors through online and instructor-led learningBuild your expertise in electro-mechanical troubleshooting and equipment repairAccess career development and growth opportunities within Technical ServicesReceive comprehensive medical, dental, and vision benefits, wellness credits, and a company contribution to a Health Savings AccountParticipate in a 401(k) program with company matchingReceive paid time off, holidays, and personal daysWhat You Will Do:Diagnose, troubleshoot, repair, and maintain customer equipment using electrical and mechanical knowledgeDeliver professional, responsive customer service while helping minimize equipment downtimeUse diagnostic tools, including a multimeter, and interpret electrical schematics to identify and resolve equipment issuesManage assigned service calls and territory responsibilities while meeting established productivity, response time, quality, and cost expectationsMaintain the equipment, parts, and inventory required to effectively support customers within your assigned territoryWhat You Need to Succeed :Electro-mechanical troubleshooting experience with the ability to use a multimeter and interpret electrical schematicsStrong customer service, time management, problem-solving, and organizational skillsAbility to work independently in a field-based environment while reliably meeting customer and service commitmentsAbility to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workdayThis position requires a valid driver's license, current automobile insurance coverage meeting company-specified minimums, and the ability to meet the company's motor vehicle safety standards.How We Set You Up for Success:Structured new-hire and technical training designed to prepare you for independent field service workTraining on Xerox equipment, troubleshooting procedures, inventory requirements, and customer service expectationsClear expectations regarding service call volume, territory responsibilities, and customer satisfactionHands-on preparation to independently complete service calls accurately and efficientlySupportive and collaborative environment with opportunities for continued career development