Payment Processing Specialist

Payment Processing Specialist (Hybrid to Washington D.C.)

The Payment Processing Specialist will serve as the primary owner of payment processing activities, especially during the renewal season. This role involves handling high volumes of customer payments received through various methods such as checks, wire transfers, and credit cards.

Responsibilities

• Process and apply high volumes of customer payments received via check, wire transfer, and credit card.
• Review lockbox batches, bank reports, remittance information, and supporting documentation.
• Match payments to the appropriate customer account, product, invoice, and membership term.
• Ensure accurate and timely submission of payment information to the accounting team.
• Support processing of approximately $45 million in receipts over a six-month period.
• Investigate unidentified or partially identified payments.
• Research remittance information to determine the proper application of funds.
• Resolve payment discrepancies and incorrect payment amounts.
• Communicate with customers to clarify payment application instructions.
• Identify and resolve duplicate payments and coordinate refund preferences when necessary.
• Provide exceptional customer service through phone and email correspondence.
• Conduct routine follow-ups on account management cases.
• Support customers with questions regarding payments, invoices, and account status.
• Maintain accurate customer records and account activity documentation.
• Maintain account and payment information within Salesforce.
• Update customer account records and case documentation.
• Support reporting and tracking activities related to renewals and payment processing.
• Assist with business-critical projects, month-end activities, and renewal operations.
• Work within shared queues and team workflows to ensure service levels are achieved.
• Collaborate with account management, operations, and accounting teams to resolve payment-related issues.
• Support additional projects and operational initiatives as assigned.

Essential Skills

• Experience in payment processing, ACH payments, and cash application.
• Proficiency with Salesforce, Monday.com, or comparable systems.
• Strong customer service skills.
• Effective data entry capabilities.
• Basic accounting knowledge.
• 4 years of professional experience.

Additional Skills & Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
• Proficiency with Microsoft Office Suite.
• Basic Excel skills (sorting, filtering, reviewing data).
• Experience using project management tools such as Monday.com, Jira, Asana, or similar platforms.

Work Environment

This is a hybrid role with on-site work required on Tuesdays and Wednesdays from 8am to 4pm. The position involves reporting to a Team Lead and collaborating with various departments to ensure efficient payment processing.

Job Type & Location

This is a Contract position based out of Washington, DC.

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a hybrid position in Washington,DC.

Application Deadline

This position is anticipated to close on Sep 14, 2026.