Patient Service Representative at High Tide Internal Medicine

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At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Job Title: Patient Service Representative


General Summary: A position responsible for front office processes in a Family Practice Clinic. This role requires strong customer service skills with preferred experience in a medical office setting.


Essential Job Responsibilities:


Greet patients entering the physician practice.


Answer office phones, schedule appointments, confirm appointments, and reschedule as necessary.


Check in patients, collect accurate patient demographics, enter data into the electronic system, and verify insurance information.


Assist in checking out patients, including processing referrals and scheduling follow-up appointments.


Collect co-pays and post charges.


Handle charge entry and patient balance processing.


Distribute information to patients regarding office policies, procedures, and general information about the practice.


Explain and enroll patients in the patient portal.


Perform additional responsibilities as needed.


Education: High school diploma/GED required; completion of a medical office assistant program preferred.


Certification: Prefer healthcare management/administration certification.


Experience: Minimum of 2 years of experience in customer service required; medical office experience preferred.

Novant Health is an equal opportunity employer and conducts all human resource practices in compliance with federal, state and local civil rights and employment legislation. Accordingly, Novant Health considers all applicants for employment equally, without regard to race, color, religion, sex, national origin, age, disability, veteran's status, marital status, sexual orientation, gender identity or expression and provides them with an opportunity to progress in the organization consistent with their skills and interests.