Assistant Branch Manager

Assistant Branch Manager - Houston

The Assistant Branch Manager plays a key role in supporting the efficient operation of a branch within the organization. They work closely with the Branch Manager to ensure that the branch meets its financial goals, provides exceptional customer service, and adheres to company policies and procedures. This position requires a combination of leadership, financial acumen, and customer service skills.

Responsibilities

• Works purposefully and is driven to provide the best team member experience.
• Assists manager in efforts to reach profit, performance, and customer service goals.
• Oversees banking services, especially customer service, to ensure excellence; contacts or assists customers and prospective customers.
• Reviews and manages staffing procedures, ensuring that staff assignments and responsibilities are reasonable.
• Coordinates communication to the branch staff.
• Works to meet branch performance standards including operating loss control, bank secrecy, and compliance with policies and procedures.
• Oversees and assists with the preparation of all branch reports for approval by manager.
• Oversees branch operations in partnership with the branch manager.
• Applies advanced knowledge and experience to situations and can recognize potential concern for fraud or other loss, including reputation risk.
• Understands and demonstrates that offering our members additional solutions is the highest level of service, by understanding our members' needs and utilizing best fit solutions to meet those needs.
• Opens new Member deposit accounts, takes consumer loan applications, manages lending pipeline, closes consumer loans, makes quality referrals and follows up on business and leads.
• Consistently enlightens members on alternate digital options to manage their account.
• Fosters a positive and engaging work environment for team members.
• Provides coaching and insights that lead to an enduring organization, providing exceptional experiences and meeting operational goals by District, Branch and Team Member.
• Shares regular coaching and performance feedback with tellers and personal bankers including both recognition and personal improvement plans.
• Coach team to attain individual and team goals. The Assistant Branch Manager's performance is tied to the overall Branch goals, and that at least 90% of primary team members are meeting 90% or more of their performance goals.
• Ensure compliance with policies, procedures, security requirements, government regulations and ethical business practices.
• Vault, dual-control access, increased approval authority limits.
• Plans and implements programs taking initiative to ensure Branch sales, growth and budget goals are achieved.
• Proactive in conflict resolution, handling issues in a prompt, professional and consistent manner.
• Performs other duties as assigned.