Host

Job Description

Job Description

Description:

At Triple T Hospitality, our Mission is to achieve “GREATNESS”. Tommy's Tavern + Tap is a dynamic and fast-paced restaurant known for its welcoming atmosphere, exceptional food, and outstanding service. We take pride in delivering a memorable dining experience to our guests while fostering a positive and growth-oriented work environment for our team. We believe that good isn’t good enough - GREATNESS is remembered.  

As a Host at Tommy’s Tavern + Tap, you are the first and last impression for our guests. You are responsible for creating a warm and welcoming environment, managing the flow of the dining room, and ensuring guests are seated efficiently and courteously. Your role is essential in setting the tone for a GREAT guest experience. 

• Exemplify the Triple T Hospitality Experience: Dedicate oneself to delivering GREAT guest service, consistently going above and beyond for both team members and guests. 
• Greet guests promptly and warmly upon arrival. 
• Manage waitlists and reservations using the restaurant’s seating system. 
• Escort guests to their tables and provide menus. 
• Communicate wait times accurately and manage guest expectations. 
• Answer phones and assist with takeout orders or general inquiries. 
• Maintain cleanliness and organization of the host stand and entrance area. 
• Collaborate with servers, bussers, and management to ensure smooth seating flow. 
• Follow all health and safety regulations. 
• Communicate effectively with team members and management. 

To-Go Responsibilities  

• Answer phone calls and take accurate To-Go orders. 
• Confirm order details and ensure proper packaging and presentation. 
• Coordinate with kitchen staff to ensure timely preparation of To-Go orders. 
• Process payments and handle cash or card transactions securely. 
• Greet and assist guests picking up To-Go orders with professionalism and efficiency. 
• Maintain cleanliness and organization of the To-Go station. 
• Communicate effectively with kitchen and front-of-house staff to ensure order accuracy and guest satisfaction. 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:  

• Positive attitude and team-oriented mindset. 
• Excellent communication and interpersonal skills. 
• Ability to multitask and remain calm under pressure. 
• Strong organizational skills and attention to detail. 
• Must be able to stand and walk for extended periods. 
• Weekend and evening availability preferred.