Teammate Experience Ambassador (DFW/FW)

ABC Story Our story began in 2017 in Austin, TX. We started with humble roots but big aspirations. From 1 center in North Austin, our movement has inspired thousands of clinicians and operators. Today, the ABC community is 10,000+ strong, serving thousands of children with ASD. Growth with intentionality: We have an intentional focus on our core values. Each center is purpose‑built, and each community of teammates is nurtured. Position Title Teammate Experience Ambassador Department People Services Reports to Manager of Teammate Experience Duties & Responsibilities Partners with all ABC teammates to provide ongoing support, coaching and guidance on all things related to teammate experience. Responsible for teammate attraction, engagement and retention, creating connections with teammates to increase communication and understanding of the overall ABC value proposition. Responsible for meeting KPIs related to teammate retention in their region. Supports and drives teammate engagement; creates connections, evaluates centers and develops center‑level insights, establishes action plans and is responsible for project‑managing center‑based interventions alongside leadership. Monitors center trends, pulse and interventions and proactively develops broader interventions to increase teammate engagement and retention. Implements short‑ and long‑range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effect changes required for improvement. Responds to teammate‑relations inquiries in their territory (e.g., HR investigations, HR concerns, conflict resolution, performance management and team development). Listens and uses high EQ skills to solve teammate issues on the spot and impacts workplace happiness and engagement. Supports the development and implementation of employee relations strategies and programs designed to minimize and mediate workplace disputes and foster a positive and productive work environment. Responsible for the Human Resources teammate‑related function, ensuring that all services to patient departments are effective, cohesive, and consistent with the needs and objectives of the various client departments, as well as the institution as a whole. Assists the administration functions of insurance, retirement, and other benefit programs; responds to teammate inquiries and evaluates and develops recommendations for improvements to faculty and staff employer‑sponsored benefit programs. Performs miscellaneous job‑related duties as assigned. Requires spending 75% of time in centers, requiring travel between local centers. Qualifications Bachelor's degree (preferred) in Human Resources or related field and 1+ years of human resources experience including a leadership role pertaining to policies and compliance. Candidate must be located in the DFW Fort Worth region. Ability to travel up to 75% to centers, reliable transportation. Critical Traits Strong interpersonal and communication skills and ability to work effectively with a wide range of constituencies in a diverse community. Critical thinking; ability to develop broad and holistic insights to drive teammate retention and engagement. Skill in examining and interpreting policy implementation to understand impact to teammate and business. Ability to foster a cooperative work environment and work collaboratively as an HR strategic partner. Knowledge of contemporary principles of human resource management and public personnel practices. Ability to analyze and assess training and development needs. Knowledge of computerized information systems used in human resources applications. Ability to navigate employee relations concerns, monitor implementation of performance management and drive employee development. Knowledge of federal and state employment laws and regulations. Ability to support process improvement on all People Services related initiatives. Perks 10 Days of PTO, 10 Paid Holidays, 2 Flex Days + More with Tenure Student Loan Repayment Employer Contributions Maternity/Paternity Award of up to $3,000 & FSA Options for Childcare Door Dash Pass, Team Happy Hours, and Regional Night of Honors Up to $600 Student Loan Repayment Options & Tuition Discounts. Additional Rewards Quarterly team outings and events to bond and celebrate our wins both big and small. Professional development: we want to pour into you as you pour into ABC. Leadership opportunities: to be the best, we have to continually keep learning and you get to push yourself here to learn more and take on more responsibilities, and show what you can do. 401K retirement plans with company matching. Compensation & Schedule Full‑time: $45,000 - 50,000 Hybrid – 75% travel expectation to assigned centers Equal Opportunity Employer ABC is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, marital status, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws, including the Pennsylvania Human Relations Act (PHRA). We are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Action Behavior Centers - ABA Therapy for Autism