Representative, Client Services

Job Description

Job Description

Timo's is looking for a dedicated Customer Service Representative to join our team. We’re committed to providing excellent HVAC and plumbing services, and we need team members who share our focus on quality and customer satisfaction.

This position is in-office , in the city of Thousand Palms, CA.

Schedule:

We ask that our candidates have open availability including evenings and weekends, as required.

Key Responsibilities:

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Quickly identify client needs, provide solutions, and resolve concerns professionally.
• Accurately document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of our products and services.

Qualifications & Requirements:

• 3–5 years of call center experience.
• HVAC or plumbing industry experience is a plus.
• Ability to type 45+ WPM while talking and multitasking.
• Proficient with Microsoft Suite; Service Titan experience is a plus.
• Strong communication, problem-solving, and customer service skills.
• Bilingual (Spanish) is a plus.

Benefits

• Competitive Pay with performance-based bonuses.
• Career Growth Opportunities – We promote from within.
• Comprehensive Benefits:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid vacation, holidays, and sick leave
  • Positive Work Environment: Supportive and team-oriented.

Work Environment

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

#TMO

Pay Range

$22—$23 USD

About Timo’s:

Timo’s Air Conditioning and Heating offers premium HVAC service to the Palm Springs and Palm Desert areas. Built on professionalism, innovation and old school values, our team considers you part of our family. Our clients love our service and friendliness and as a result, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

With a growing number of employees, and a reputation for quality and service that cannot be matched. Our goal from the start has always been to provide homeowners with service that is beyond their expectations. We value our team here at Timo’s, where you’ll find a family-oriented business with fantastic benefits, performance-based bonuses, and company incentive trips. You’ll be surrounded with winning individuals driven to be the best.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act.

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