Dock Master | CASA NEOS

Dock Master

MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts, including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River, Claudie (opened Feb 2025), and MM, a Membership Community. Upcoming projects include AVA's second location in Coconut Grove and Casa Neos Lounge (Fall 2025), Noora and HON? Japanese Steakhouse (Spring 2026).

RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States.

RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities.

The ideal candidate for the Dock Master role will greet customers arriving from yachts, boats or assist those who need help with catering or food and beverage items. Often the Dock Master is the first person our customers will interact with when arriving by vessel. This individual is a strong and responsible leader who is responsible for the overall operation of the docks. The Dock Master role reports to the General Manager.

Responsibilities:

• Welcome and acknowledge all guests according to RDG standards.
• Displays a positive attitude, the ability to communicate proficiently, and the ability to relate to customers in a luxury/upscale setting.
• Anticipate and address guests' service needs.
• Manage the dock check-in and check-out process using a handheld tablet.
• Notify the concierge team of a guest/VIP arrival.
• Familiarize yourself with local water conditions.
• Sets and provides the highest level of guest service and expedites all requests.
• Schedules and manages all dockhands among other related duties such as securing boats.
• Performs daily inspections of the docks.
• Always demonstrates safe work habits, including the proper care and use of tools, equipment, vehicles, hazardous materials, and observes all established health and safety regulations.
• Upholds general security measures and supports marina and facility service teams in their security-related efforts while reporting disturbances in the dock area.
• Assist servers and runners with any catering or food and beverage needs.

Requirements/Qualifications:

• At least 18 years of age.
• Experience in and around larger boats is preferred.
• Driver's license and good driving record with DMV.
• Previous experience as a Dock Master in a high-volume marina catering to luxury/upscale guests.
• Excellent swimmer (Lifeguard certification is desirable)
• Minimum of a high school degree completed.
• Strong customer service skills.
• Ability to maintain a calm, positive attitude during periods of high boating activity.
• A broad knowledge of marina operations, boat lifting, boat handling and towing, and maintenance.
• Proven skills or the willingness to be trained in marine operations and adverse water conditions.
• Ability to thrive in a fast-paced work environment.
• Must have high standards, high level of accuracy, and a keen eye for detail.
• Understanding of common marine operations contracts, terms, and conditions.

Other Skills and Knowledge:

• Superior verbal and written communications skills (Bilingual is a plus in Spanish and French)
• Must operate with a high degree of confidentiality and trust.
• Ability to work a flexible schedule inclusive of am, pm, weekends and holidays.

Environment:

• Ability to work in extreme heat and sun conditions.
• Often working in and around boat fumes and gas.
• Ability to be agile and work in tight spots.
• Must be able to tie rope to dock.
• Ability to lift 50 pounds.

We recognize that candidates come with a wealth of experience and talent beyond just the technical requirements of the role. If your experience aligns with what you see listed here, please consider joining Riviera Dining Group and applying to our career site. Diversity of experience and skills combined with a passion to serve our guests is key to innovation and inspiration. We encourage candidates from all backgrounds to apply for our roles