Order Management Manager

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As an Order Management Manager, you will play a critical role in ensuring the accuracy, efficiency, and integrity of Axon's order-to-cash operations. You will independently manage complex process of bookings workflows while partnering cross-functionally with Sales, Finance, Fulfillment, Product, and Customer Success teams to deliver an exceptional customer experience. What You'll Do Location: This role can be based out of any hub location, however will need to be available for West Coast working hours 9am-5pm Pacific. (San Francisco, Seattle, Scottsdale, Atlanta, Boston, NYC, Sterling). We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Reports to: Director, Order Management Direct Reports: N/A, Individual Contributor Independently manage end-to-end order processing including order validation, booking, amendments, system corrections, and releases. Review and interpret contracts, pricing structures, and commercial terms to ensure accurate order entry and revenue integrity. Resolve complex order issues impacting bookings, fulfillment, invoicing, or compliance. Partner with Sales, Sales Operations, Finance (AR), Warehouse, and Product teams to remove blockers and drive timely fulfillment. Perform internal audits and quality checks to ensure compliance with revenue controls and operational standards. Drive continuous improvement initiatives, including automation and workflow optimization. Deliver process training and mentor junior analysts to elevate team capability. Contribute to pipeline reviews and provide operational insight that supports revenue forecasting. Flag any non-standard billing requirements What You Bring 8+ years of experience in Order Management, Billing, Revenue Operations, or Order-to-Cash environments. Proven ability to independently manage complex global transactions with minimal supervision. Strong understanding of revenue controls, audit requirements, and booking compliance. Advanced proficiency in ERP and CRM systems (e.g., Salesforce, D365, SAP, NetSuite, or similar). Strong analytical skills and experience using reporting tools (Excel, Sigma, or similar platforms). Ability to influence cross-functional stakeholders and drive resolution in ambiguous situations. Continuous improvement mindset with experience implementing process enhancements or automation. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) And yes, we have snacks in our offices Level Expectations Operates with minimal supervision and high autonomy Makes independent decisions impacting bookings, revenue, and customer satisfaction Serves as a subject matter expert within Order Management Influences department-level outcomes through expert contributions Plays a key role in mentoring and developing peers and junior team members Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please e‑mail View email address on click.appcast.io. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Note: For privacy inquiries, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. #J-18808-Ljbffr