Quality Assurance Specialist Sr- UAT/SIT Testing

Quality Assurance Specialist Sr

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Quality Assurance Specialist Sr within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX, or Birmingham AL. The Senior Quality Assurance Specialist supports the Engagement & Collaboration team within Solution Delivery Enablement, a highly collaborative, enterprise-facing group focused on elevating testing quality, consistency, tooling adoption, and process adherence across multiple lines of business. This role goes beyond traditional QA execution. It combines hands-on testing expertise with stakeholder enablement, documentation, training, and process support in a governed enterprise environment. The ideal candidate will act as a key contributor who can bridge testing execution, enablement, and stakeholder support.

Key Responsibilities:

• Participate in test planning, test case design, execution, and defect management
• Support UAT, SIT, and regression testing activities
• Execute and validate test scenarios and ensure accurate defect tracking and reporting
• Ensure proper documentation and traceability of test results and outcomes
• Provide guidance and support for testing tools and frameworks (e.g., Jira/Xray or similar)
• Assist teams with structured testing processes and artifacts, including: Test Strategy & Approach (TSA/MTSA) Test Summary Reports (TSR)
• Troubleshoot tool-related and process-related issues via support channels, chats, and office hours
• Promote consistent usage of testing processes, workflows, and standards
• Develop and maintain Confluence content, job aids, and training materials
• Contribute to onboarding resources and knowledge-sharing initiatives
• Continuously enhance guidance based on common user needs and feedback
• Support Communities of Practice and training/enablement sessions
• Provide support to internal users via office hours, forums, and ticketing channels
• Partner with QE team members, developers, and business stakeholders
• Help teams adopt and adhere to testing best practices and standards
• Participate in cross-team meetings, reviews, and knowledge-sharing forums
• Contribute to strategic efforts such as: QE refresher training and onboarding content MTSA and Xray-related initiatives UAT readiness and execution support Testing guidance updates and process improvements Tooling and communication rollouts
• Provide support for urgent testing/process needs and workaround solutions

Key Skills & Qualifications:

Strong experience in quality engineering / quality assurance and hands-on testing Demonstrated expertise in: Test planning and execution Test case creation and defect management Supporting testing tools and processes Experience working in a governed enterprise environment Excellent communication, documentation, and stakeholder support skills Ability to balance execution, enablement, and user support responsibilities Experience with Jira, Xray, or similar test management tools Understanding of structured testing artifacts: Test Strategy & Approach (TSA/MTSA) Test Summary Reports (TSR) Familiarity with: Confluence and SharePoint Test automation frameworks (e.g., Selenium, Cucumber) Broader QE/DevOps tool ecosystem