Case Aide

Case Associate

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

Role Overview

The Case Associate provides comprehensive client support by assisting with intake, assessments, crisis response, case documentation, administrative coordination, resource referrals, community outreach, and collaborative team efforts while continuously developing skills to enhance service delivery and organizational success.

Job Responsibilities

• Assist in conducting client intake and assessments, gathering relevant information to support service planning.
• Help maintain accurate case files and documentation, ensuring compliance with organizational policies and procedures. Assists with crisis situations and emergencies as needed. Provide administrative support, including not limited to billing tasks, scheduling appointments, managing communications, and coordinating meetings.
• Facilitate client access to resources and services by providing information and referrals as needed. Participate in outreach activities to promote programs and engage with the community.
• Work collaboratively with internal stakeholders and team members as needed.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

• Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• Climb up and down up to 3 flights of stairs at a time
• Lift, push, and pull up to 25 lbs

Other Requirements: Comply with program and/or requirements related to:

• Background check
• DMV check

Additional Requirements

• Driver's license
• Automobile Insurance

Education and Experience Requirements:

Minimum

• H.S. Diploma or General Education Degree (GED) Entry level
• Spanish Fluency (spoken and written)
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively
• Excellent communication and interpersonal skills, with a focus on customer service.

Preferred

• Associate's Degree (AA) in a related field of study 1-3 years relevant experience
• Familiarity with data entry, billing systems, and Microsoft Office Suite is preferred.

Certifications and Licensure

• Preferred 40 DV training certification, CPR/First Aid certified