Call Center Representative -Remote after on-site training
BCForward
Indianapolis, IN
- Remote job
Job Description
Job Description
Responsibilities:
- Acts as primary liaison with customer in solving problems related to the application process and service.
- Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
- Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.
- Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
- Assigns new claims to the appropriate claims handler.
- Directs customer calls to the correct person at all locations.
- Participates in and maintains a quality service culture within the Customer Service Team.
- Attendance during scheduled work hours is required.
Qualifications:
- Performs other duties as assigned.
- Supports the organization's quality program(s).
- Background check required
Vacancy posted 1 day ago
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