Client Relationship Manager

Client Relationship Manager (Strategic Account Manager)The Strategic Account Manager (SAM) is responsible for protecting and growing CSC's existing revenue base through proactive client engagement, risk identification, and strategic collaboration with Sales. This role focuses on outbound activity to strengthen client relationships, mitigate attrition risk, and identify expansion opportunities within assigned accounts. The SAM acts as a trusted advisor to key clients, ensuring service excellence while aligning CSC solutions to evolving client needs.Key Responsibilities1. Revenue Retention & Risk MitigationOwn and deliver against assigned client retention targets.Proactively identify at-risk accounts through service trends, engagement gaps, M&A activity, or competitive signals.Execute structured retention strategies to prevent revenue erosion.Partner with internal stakeholders to resolve issues impacting client satisfaction.2. Proactive Outbound Client EngagementMaintain a disciplined outbound cadence (calls, QBRs, business reviews, strategic check-ins).Develop and execute account engagement plans for top-tier clients.Build multi-threaded relationships across client organizations (legal, compliance, finance, procurement).Position CSC as a strategic partner—not a transactional vendor.3. Growth & Lead GenerationIdentify and qualify cross-sell and upsell opportunities within existing accounts.Generate and route qualified leads to Sales, partnering through deal progression where needed.Collaborate on account expansion strategies and RFP responses.4. Account Intelligence & Strategic PlanningMonitor client activity including:M&A signals & reportingOrganizational changesIndustry trendsDevelop client communication strategies.Leverage data and CRM tools to prioritize outreach and actions.5. Cross-Functional CollaborationPartner with:Sales (for expansion and deal support)Client Experience / Service teams (for issue resolution)Product teams (for solution alignment and feedback)Backend support (for clean records/billing)Act as the central point of coordination for strategic accounts.Key Performance Indicators (KPIs)Client Retention RateOutbound Activity MetricsLead Generation VolumeClient Engagement Scores (NPS Score)Required Qualifications3–5+ years in Account Management, Client Success, or Relationship ManagementProven track record of retaining and growing enterprise accountsExperience in proactive outbound engagement modelsStrong product understanding and ability to identify revenue opportunitiesExcellent communication and executive presenceAbility to manage complex client relationships and competing prioritiesExperience working with CRM tools (e.g., Salesforce)Preferred QualificationsExperience in corporate services, legal, compliance, or financial services industriesFamiliarity with M&A activity and its impact on client needsBackground in consultative selling or account-based managementExperience supporting global or multi-entity clients