Account Representative

We are seeking an Account Representative to support operations within a fast-paced logistics and transportation environment. This individual will play a key role in managing a portfolio of business accounts, ensuring client expectations are met, and driving overall account performance.

This position involves frequent communication with businesses in the transportation industry, including negotiating past-due accounts, maintaining accurate records, and providing exceptional customer service. The ideal candidate is detail-oriented, highly organized, and thrives in a performance-driven setting.

Key Responsibilities:
- Manage a portfolio of accounts and support overall client success
- Make outbound calls to transportation-related businesses to resolve and negotiate past-due balances
- Maintain accurate documentation of all account activity, communications, and transactions
- Meet or exceed individual and team performance goals and KPIs
- Multitask across calls, data entry, emails, and system updates in a fast-paced environment
- Collaborate with team members and leadership to improve processes and client outcomes
- Ensure work queue is maintained in alignment with service level expectations
- Deliver professional, high-quality customer service in all interactions

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
- Strong communication and negotiation skills
- Ability to multitask in a high-volume, fast-paced environment
- Experience in collections, account management, or customer service
- High level of attention to detail and organization
- Proficiency with Microsoft Office or similar systems


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.