Retail Receiving Support Associate, Springfield - VA - Full Time

Be Part of an Amazing Story

Macy’s is more than just a store. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. As a Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing merchandise to picking, packing, retrieving orders from our back-of-house storage and delivering them curbside to the customer; monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders, and you’ll help keep the stockroom and sales floor running efficiently. You'll also play a key part in customer interactions - greeting shoppers warmly, resolving issues, and delivering orders curbside with care. Your attention to detail, teamwork, and commitment to operational excellence will directly impact both customer satisfaction and overall store performance. This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. Before getting started, they review their goals, learn about new products and promotions, and prepare the store for success. Whether receiving merchandise, tagging items, or organizing the stockroom, they bring energy and focus to every task to set the day up for smooth operations and strong results. On the floor, they

focus on the customer

- from greeting customers warmly to actively listening and resolving issues, colleagues build trust through personal, helpful interactions - on the floor, during curbside pickups, or through timely and accurate order fulfillment. Throughout the day, they

maintain a shoppable space

by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting any needed merchandise moves. We believe service starts with each other

- supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. And we know that

excellence is a journey

- we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality. Understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English

Be comfortable communicating and collaborating with customers and colleagues Meeting daily sales goal challenges Resourceful and eager to start a new venture and can adapt to changing priorities; Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Merchandise discounts Performance-based incentives Employee Assistance Program with mental health counseling and legal/financial advice Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today!