Business Operations Specialist

Are you ready to grow your career at a values-driven, family first MSP? DTC is looking for a Business Operations Specialist. The Business Operations Specialist will support across client-facing intake and administrative coverage, finance operations, and internal systems support. This is an in-person role based in Sparks, MD. We’ll Provide: Robust benefits package including PTO, 401k, healthcare, dental, and vision. Salary range of $58-65k annually. Option for a hybrid work environment that supports work/life balance after the first three months. Opportunities for continued growth, learning, and creativity. What You’ll Do: Provide phone coverage reinforcement and client intake support. Support accurate triage of inbound requests and ensure complete, clearly documented service tickets are created to support smooth resolution by the appropriate teams. Learn and provide backup coverage for essential AR/AP workflows to support continuity during absences and prevent leadership bottlenecks. Support vendor management workflows, including maintaining vendor records, invoice routing support, and documentation cleanliness. Support ongoing knowledge management efforts by maintaining internal templates, SOPs, and process resources. Support internal documentation upkeep tied to HR and employee enablement resources like handbook updates, internal process resources, and IT Lab content upkeep. Provide operational support within Rippling (HR Information System) Skills You’ll Need: 4 years of experience in business operations, administrative operations, client coordination, or support roles requiring high accuracy, ownership, and cross-functional backup responsibility. Prior experience supporting finance-adjacent workflows such as vendor management, accounts payable support, bill pay coordination, expense management, or invoice processing. Demonstrated ability to create and maintain clear process documentation, templates, and SOPs. Comfort with phone-based client and vendor communication and fast-paced intake workflows. Experience working in a Managed Service Provider (MSP) or IT services environment, or another high-volume, ticket-based service environment preferred. Familiarity with PSA tools like HaloPSA, and Rippling or similar HRIS, preferred. #J-18808-Ljbffr