Housing Manager

Community Name: Mill Run Place The Housing Manager position is responsible for managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community, while maintaining a high level of customer service with all residents and potential customers. Essential Functions Statement(s) Advises and makes recommendations through the Regional Manager (who advises the VP of Housing Services) regarding housing facility goals, objectives, programs, procedures, and policies. Reviews, implements, and upholds all policies in 4350.3 HUD Handbook and Manager’s Administrative Procedures (M.A.P.), as well as all general UCH policies, procedures, and manuals. Exercises judgment and decision-making authority as required, to the ultimate good of the facility and of UCH. Leases apartments once individuals have been approved, with respect to interviews, certifications, and move-in paperwork for all new residents. Completes certification for new residents and recertification for current residents on an annual basis or 120 days before move-in, including background checks, verifications of citizenship, DOB, income, assets, medical expenses from the last 12 months, and utilizing set formulas to determine rent rates. Maintains a strong waiting list of potential applicants, communicating frequently with those on the list. Collects and reconciles rent each month, deposits into bank accounts using check scanners and internal software, and prints receipts. Manages monthly accounting processes including reconciling invoices/bills, coding invoices according to department, monitoring paid/outstanding status, and utilizing voucher stamps and account numbers for processing payments. Issues all legal notices and evictions for lease violations as necessary. Develops and manages annual operating and capital budgets for the property in cooperation with the Regional Manager. Prepares and submits HUD Special Claims, vouchers, and Reserve for Replacement requests. Prepares and submits all required reports and data following HUD guidelines and Enterprise Income Verification (EIV) protocols. Coordinates with vendors and contractors to resolve maintenance issues or concerns. Maintains good working relationships with all UCH staff, vendors, and suppliers. Ensures all offices are well-organized and all paperwork is properly filed. Orders office and maintenance supplies. Maintains open communication with the Regional Manager and HUD. Seeks guidance and training from the Regional Manager as needed. Assists staff with administrative and receptionist duties as required. Remains available to address after-hours situations or concerns. Attends meetings and participates in committees as required. Performs other duties as assigned. Follows safety and security guidelines for residents in the Dementia Special Care Unit. Maintains effective communication with residents and their families. Participates in educational and training activities. Participates in special activities such as safety committees, mentoring, and orientation. Oversees recruitment and management of property staff. Supervises staff and maintains positive working relationships. Reviews and implements policies from the Employee Handbook and Personnel Manual. Reviews staff timesheets for accuracy and manages payroll. Works with the Regional Manager on staff performance issues and corrective actions. Upholds Corporate Compliance, HIPAA, Fair Housing laws, and the Affirmative Fair Housing Marketing Plan (AFHMP). Maintains an occupancy rate of 95%-100% and markets vacancies. Prepares and submits monthly management and marketing reports. Stays informed about community events and performs community outreach and public relations. Coordinates with community organizations and maintains relationships with local agencies. Manages resident relations including explaining programs, implementing Resident Satisfaction & Valuation Program (RSVP), and encouraging resident associations and social programs. Coordinates activities and maintains newsletters, notices, and resident meetings. Oversees property maintenance, including repairs, inspections, and asset management. Supervises maintenance and janitorial staff to ensure property is in good condition. Handles work orders, procurement of materials, and negotiation of maintenance contracts. Inspects the property regularly and ensures apartments are ready for new residents. Develops and implements emergency procedures and maintains contacts with emergency services. Responds promptly to emergency situations, ensuring safety and proper documentation. Performs other duties as assigned. Competency Statement(s) Management Skills Coaching and Development Interpersonal Skills Presentation Skills Oral and Written Communication Organization Analytical and Problem-Solving Skills Decision Making Skills & Abilities High School Diploma or GED required. Two years of business office experience preferred. Proficiency in computer operations, including Microsoft Office, HUD, and internal accounting software. Certified Occupancy Specialist (COS) certification is a plus; valid driver’s license required. Experience with subsidies, HUD policies, Section 8, Section 236, EIV, and tax credits is highly desirable. Strong interpersonal, organizational, and problem-solving skills. Ability to communicate effectively in English, both written and oral. Must adhere to all policies in the Employee Handbook. We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr