Technology Analyst

Technology Analyst

Austin, TX

Position Summary:

The Technology Analyst is a member of the WhiteWater IT department reporting to the Technology Manager and serves as the primary support resource for a portfolio of enterprise business applications supporting Accounting, Procurement, Finance, and other corporate functions. This role is responsible for the day-to-day administration, configuration, support, maintenance, and continuous improvement of applications including OpenInvoice, Concur, Gatekeeper, Adaptive Planning, HaloITSM, and related systems.

Roles and Responsibilities:

Application Support & Administration

• Serve as primary support for assigned enterprise applications.
• Perform daily administration including user provisioning, security roles, workflows, and system configuration.
• Monitor application performance, integrations, and system alerts to proactively resolve issues.
• Coordinate with vendors and internal teams to resolve incidents and service requests.
• Support application upgrades, releases, testing, and production deployments.

Access Management & Security

• Manage user lifecycle activities including account creation, modification, and deactivation.
• Administer role-based access controls in accordance with security policies.
• Support authentication issues such as password resets and account lockouts.
• Conduct user access reviews and support audit and compliance requirements.

Configuration & Process Improvement

• Configure workflows, forms, approvals, notifications, and business rules.
• Translate business requirements into system configurations and enhancements.
• Identify and implement opportunities for automation and process improvement.
• Support deployment of new modules, features, and system enhancements.

Testing, Documentation & User Support

• Develop and execute test plans for system updates, enhancements, and integrations.
• Coordinate and support User Acceptance Testing (UAT).
• Document processes, SOPs, and system configurations.
• Develop training materials and support end-user training.
• Support change management and promote system adoption.

Qualifications and Experience:

Required

• 2+ years of experience supporting enterprise business applications, ERP systems, or SaaS platforms.
• Experience providing end-user support, troubleshooting, and application administration.
• Understanding of Accounting, Procurement, Accounts Payable, Vendor Management, or Finance business processes.
• Experience managing user access, security roles, and application configuration.
• Experience monitoring system integrations, analyzing errors, and coordinating issue resolution.
• Strong analytical and problem-solving skills.
• Ability to prioritize multiple tasks and manage competing priorities.
• Excellent verbal and written communication skills with the ability to work effectively across departments and organizational levels.
• Strong attention to detail and commitment to data accuracy.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Bachelor's degree in Information Systems, Computer Science, Business, Accounting, Finance, or equivalent work experience.

Preferred

• Experience supporting:
• Enverus OpenInvoice
• SAP Concur
• Gatekeeper Vendor Management
• Workday Adaptive Planning
• HaloITSM or similar ticketing systems
• Knowledge of application integrations, APIs, SSO, and identity management technologies.
• Experience with Microsoft Entra ID, SAML, OAuth, or other authentication technologies.
• Familiarity with ITIL processes and change management practices.
• Experience participating in software implementations, upgrades, or migration projects.
• Knowledge of audit controls, SOX compliance, or security governance practices.
• Experience working in the energy, midstream, oil & gas, or utility industries.

Benefits: This position is located in Austin, Texas and is an in-office position. Selected candidate is eligible for employer matched 401(k), medical, dental, vision, basic life and AD&D insurances and other benefit offerings.