Customer Success Specialist

Overview We are looking for a dynamic Customer Success Specialist to help us onboard customers and retain our core customer base. In this role, you will work directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business. To be successful as a Customer Success Specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top‑class retention specialist can improve sales by creating lasting bonds with customers. If hired, you will be joining the founding customer success team at one of Phoenix's fastest‑growing tech startups. Responsibilities Analyzing customer behavior. Gathering information about customer complaints. Developing aggressive retention strategies based on customer feedback. Negotiating with customers to renew contracts and retain business. Meeting with the sales team to propose customer retention solutions. Writing and presenting customer behavior reports. Building positive relationships with customers and business associates. Establishing credibility and relationships with new and prospective customers. Managing tickets of customer service requests. Becoming an expert on hiring needs and pain points. Reporting to the CEO of your KPIs weekly and monthly. Performing online and live demonstrations of the software and services. Helping build the overall culture and brand value of AvaHR by collaborating with the internal team and continuously looking for innovative ways to grow the company. Supporting customers through various communication channels. Requirements Bachelor's degree in sales, marketing, or related field. 2+ years experience in a similar role is preferred. Excellent customer service skills. Strong conflict resolution skills. In‑depth knowledge of sales and marketing software. Ability to remain calm and professional in stressful situations. Advanced communication and interpersonal skills. Empathy and patience. Advanced organizational skills. #J-18808-Ljbffr