Client Service Representative

Veterinary Client Service RepresentativeSouth Asheville Veterinary Emergency & Specialty (SAVES) is hiring an experienced Veterinary Client Service Representative to join our team in Asheville, NC. This role is ideal for a compassionate, organized professional who enjoys client interaction, thrives in a fast-paced environment, and wants to be an important part of an emergency and specialty veterinary hospital.As a CSR, you'll be one of the first points of contact for our clients and will help coordinate a smooth, professional experience from check-in through discharge.Compensation$19–$21/hour based on experience+$1/hour weekend shift differential+$6/hour overnight shift differentialBenefitsPaid Time Off (PTO)Medical, dental, and vision insuranceHealth Savings Account (HSA)Life insurance401(k) with employer matchingEmployee Assistance Program (EAP)Paid trainingProfessional development assistanceEmployee discountReferral programScheduleFull-timeOpening or mid shiftWeekend shifts may be required based on hospital scheduling needsResponsibilitiesProvide professional, compassionate client service throughout the patient visitGreet clients and visitors and manage patient check-ins and check-outsSchedule follow-up appointments and help coordinate client and patient flowOperate a multi-line phone system and manage incoming calls, texts, and emailsFacilitate patient admissions, discharges, and transfersReview invoices, discuss payment options, and process client paymentsSupport clients through euthanasia paperwork and other sensitive situations with empathySend medical records, invoices, and other requested documentationAccurately update patient records and complete end-of-shift reportingCommunicate and collaborate with clinical and specialty teamsMaintain a clean, organized, and professional front desk and lobbySupport daily administrative tasks and other duties as assignedQualificationsAt least 2 years of veterinary office experience requiredHigh school diploma or GED requiredStrong verbal and written communication skillsExcellent interpersonal and client service skills, including empathy and professionalism during sensitive situationsAbility to multitask, prioritize, and remain calm in a fast-paced emergency environmentStrong attention to detail and organizational skillsComfortable learning new software and technologyExperience with veterinary software, particularly ezyVet, preferredFamiliarity with Microsoft 365 and multi-line phone systems preferredDependable, flexible, and able to adapt to changing prioritiesAbility to work collaboratively with medical and administrative teamsMust be eligible to work in the United StatesAbility to occasionally lift and/or push/pull up to 50 poundsFluent English speaking and reading skills required.About the HospitalSouth Asheville Veterinary Emergency & Specialty (SAVES) provides advanced emergency and specialty veterinary medicine in a state-of-the-art facility. Our team combines clinical expertise, advanced technology, and compassionate patient care while working together to provide an exceptional experience for pets and their families.We have built an inclusive, collaborative environment where team members support one another, develop their professional skills, and contribute to high-quality patient and client care. Our Client Service team plays an essential role in creating a positive experience for every client who walks through our doors.Surrounding AreasSouth Asheville Veterinary Emergency & Specialty serves Asheville and surrounding communities throughout Western North Carolina. Asheville offers easy access to the Blue Ridge Mountains, outdoor recreation, local dining, arts, and a vibrant downtown community. Asheville offers a unique combination of mountain scenery, outdoor recreation, and a welcoming community. SAVES provides the opportunity to build your career within a collaborative emergency and specialty veterinary hospital.About Ethos Veterinary HealthEthos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.Join UsAt Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.Equal Opportunity EmployerEthos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.