Patient Services Representative

Job Description

Job Description

Freeman Health Partners Medical Services, PC

Patient Services Representative

Job Purpose: A patient services representative will serve as the first point of contact for patients when they enter the clinic. They will greet and check-in patients, collect patient information, assist with necessary paperwork, and fulfill other customer service or administrative duties.

Responsibilities:

• Welcome and direct patients

• Field patient questions

• Assist patients with paperwork

• Manage patient complaints and feedback

• Supervise patient intake procedures

• Collect and verify patient information and insurance coverage

• Manage written, verbal and electronic communications

• Patient appointment scheduling

• Payment/Copayment collection

• Maintenance of patient charts and or electronic health records (EHRs)

Education and Experience required/degree and/or certification required (if applicable):

1. HIgh school diploma or GED Equivalent

2. Organized individual with attention to detail

3. Dependable with a history of great customer service skills

4. Strong commitment to ethical practice standards

5. Uphold Freeman Health Partners policies and procedures and work collaboratively with other departments as required. 

6. Uphold the confidentiality standards of HIPAA, 42 CFR, and all other applicable state and local regulations.