Field Engineer

Job Description

Job Description

Field Engineer

The Field Engineer supports network deployments, structured cabling and data center connectivity construction projects. Working with clients, operations teams and cross-functional stakeholders, this role plans, designs, migrates and troubleshoots installations, provides subject matter expertise, and manages client expectations and contractual commitments. The role drives implementation milestones throughout the project lifecycle to deliver solutions on schedule and meet technical, business, operational and service-level requirements.

• Location: Abilene, TX
• Travel: Up to 15%
• Standard site hours: Two shifts, six days per week: 6 a.m.–6 p.m. and 6 p.m.–6 a.m.

• Provide post-sales implementation services for geographically distributed hardware and software network solutions, including requirements definition, implementation planning, end-to-end system design, equipment staging, configuration development, testing and deployment.
• Assess solution specifications as customer needs evolve and recommend changes that improve value for clients and the organization.
• Explain product architecture, functionality, system and data requirements, service delivery and integration with enterprise applications.
• Lead field validation of telecom designs and proactively identify conflicts, gaps and installation issues.
• Prepare system design and configuration documentation for internal and external clients, maintain current redlines throughout the build lifecycle, and compile closeout documentation.
• Validate test results, including OTDR and power meter results, and support quality assurance and quality control (QA/QC) requirements.

• Monitor implementation milestones, participate in client status calls and coordinate across departments to keep projects aligned with scope, schedule and contractual obligations.
• Build productive relationships with clients, internet service providers (ISPs), carrier services, hardware and software vendors, and other project contributors to ensure reliable delivery.
• Participate in requests for information and proposals (RFI/RFP) and bid processes; review contracts, work orders and purchase orders.
• Own change management: identify scope impacts, communicate promptly with stakeholders and drive resolution to maintain schedule and project alignment.
• Oversee electronic tracking systems and custom dashboards; use established escalation and exception processes to report performance, resolve issues and recommend improvements.
• Anticipate, detect and resolve client issues; remove service barriers and document issues, action plans and outcomes promptly. Meet client satisfaction objectives and internal and external service-level agreements (SLAs).

• Meet financial objectives and leadership-established key performance indicator (KPI) targets for the role; take corrective action when needed.
• Improve, simplify and automate deployment methodologies, processes and day-to-day service delivery to strengthen quality, efficiency and the client experience.
• Research technology, market and industry trends, benchmarking and relevant analytics to identify and implement best practices.
• Continuously develop technical and nontechnical skills, including knowledge of supported operating systems, networking infrastructure, products and services.
• Apply safety protocols, processes and procedures, and perform other duties assigned by management.

• Bachelor’s degree in Engineering, Management Information Systems, Information Technology, Computer Science or a related field, or equivalent relevant experience.
• At least 5 years of engineering deployment experience in the technology services industry, including post-sales network engineering, complex client requirements assessment, solution design and implementation. Experience in a managed service provider environment is preferred.
• At least 5 years of construction industry experience in a similar role, including large structured cabling projects and/or data center connectivity construction projects.

• Strong Layer 2 and Layer 3 networking skills, including cabling, LAN, WAN, telecommunications access methods, DNS-based Global Server Load Balancing (GSLB) theory, legacy networking technologies and system interdependencies. Cloud and virtualization experience is preferred.
• Production experience directly managing routers, switches, global and local load balancing, SSL acceleration, compression/caching and DNS in high-availability environments.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint and Visio), SharePoint, ERP systems, AutoCAD, Bluebeam, Procore, Textura, service delivery management tools and related cloud-based systems.
• Knowledge of telecom design validation, cabling test results, redlines, closeout documentation, QA/QC and construction safety requirements.
• OSHA-30 Hour certification is required. If not held at hire, it must be obtained within the first six (6) months of the assignment.
• CCNP, CCNA, CCIE, Microsoft System Engineer (MCSE) or related certifications are preferred.

• Accountability: Take ownership of results, connect individual responsibilities to organizational goals and identify improvements beyond the immediate role.
• Customer focus: Understand internal and external client needs, anticipate emerging requirements and develop creative service improvements that increase efficiency and reduce cost.
• Business acumen: Make cost-effective decisions aligned with organizational strategy, use technology to support decision-making and strengthen cooperation across departments.
• Decision-making and problem-solving: Use analysis, experience and judgment to identify root causes, resolve immediate issues and implement lasting solutions, including during crises. Document outcomes and measure effectiveness.
• Results and continuous improvement: Maintain high performance standards, meet or exceed service expectations and apply current technology and industry best practices.
• Process and collaboration skills: Think end to end, design business processes and workflows, and work effectively across functional groups to optimize offerings, deliver a seamless client experience and resolve issues accurately and on time.