Team Shift Lead

Join Our Team in Red Bluff, CA – Customer Service Team Shift Lead Wanted! Location: 365 S Main St, Red Bluff, CA We’re looking for a Customer Service Shift Lead who enjoys leading a team and providing great guest service in a fast-paced, fun environment. This role leads the Front of House (FOH) team and helps ensure smooth daily operations. Key Responsibilities Lead, train, and support FOH team members Oversee leagues, tournaments, and daily front desk operations Coordinate and supervise birthday parties and event hosts Ensure excellent customer service and resolve guest concerns Help manage staff schedules and event coverage Monitor bowling gear inventory (shoes, balls, lockers, socks, etc.) Ensure compliance with California labor laws (breaks and meal periods) Open and close the facility, including till balancing and deposits Maintain a clean, safe, and respectful workplace Help develop new leagues, events, and community tournaments Qualifications Must be 21 years or older 1+ year of leadership or supervisory experience preferred Strong communication, organization, and decision-making skills Customer service focused and able to multitask in a busy environment Must have or be able to obtain: Food Handler Certification (FHC) Safe Hospitality Practices Training (SHPT) Responsible Beverage Service Certification (RBS) Perks Supportive team environment Leadership and growth opportunities Fun workplace focused on creating great guest experiences #J-18808-Ljbffr