Critical environment Technical Trainer

In alignment with our Microsoft values we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you on the Cloud Operations Innovation (COI) Learning team as a Critical Environment (CE) Technical Trainer.

As a COI Learning CE Technical Trainer you will contribute to establishing technical training delivery workforce training needs analysis and engaging with your team in procedural change management activities in support of the datacenters in your area of responsibility. You will leverage technical and adult learning fundamentals as you evaluate and report on training activities in the datacenters and develop your own skills while coaching your learners in their own career growth. Location is on site in the datacenter with limited work from home opportunities.

Microsoft COI is the engine that powers our cloud services. As a CE Technical Trainer you will perform a key role in delivering the core infrastructure and foundational technologies for Microsofts online services including Bing Office 365 Xbox OneDrive and the Microsoft Azure platform. As a group COI is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs Diversity & Inclusion trainings and events and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Bachelors Degree AND 2 years training education critical environments (CE) cloud systems datacenter environments server environments or computer technologies experience

  • OR equivalent experience.

Ability to meet Microsoft customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• 4 Hands-on experience in a technical capacity with maintaining facility cooling electrical mechanical and life safety systems Electrical Power Monitoring Systems (EPMS) Branch Circuit Monitoring (BCM) Building Automation Systems (BAS) and Battery Monitoring Systems (BMS)
• 2 years experience in training delivery and readiness operations or demonstrated project management skills
• Analysis and writing: ability to diagnose or represent training data and anecdotal feedback in meaningful ways
• Operational Planning & Project Management: structured thinking andplanning with a bias for execution

• Align learning preparation with relevant metrics for measuring success (e.g. cloud consumption survey feedback).
• Build awareness of the latest features technologies and processes and incorporate those into current learning experiences to ensure quality learning environment and delivery.
• Deliver single to multi-day training or other learning experiences in-person or virtually with minimal supervision leveraging a variety of delivery methods including presentations discussions labs and simulations to deliver training.
• Use digitally enhanced instructor-led resources to effectively deliver technology-based learning experiences that prepare our Critical Environment technicians for local qualifications.
• Apply classroom management techniques such as flexible learning behavioral reinforcement and time management to reinforce learning while engaging with learners to ensure content and concepts are understood and aligned with operational goals.
• Create a friendly supportive environment and encourage learners to ask questions; monitor the progress of learners to appropriately reinforce important learning; participate in hands-on lab activities to further build upon learning; and provide course content feedback to broader Learning team using appropriate internal team channels as necessary to ensure consistency and relevance across our curriculum portfolio.
• Embody our culture and values .

Technical Training IC3 - The typical base pay range for this role across the U.S. is USD $77800 - $153700 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $102200 - $169900 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC