Operations Coordinator

Operations Coordinator - P937-NH2919 St. Paul, MN Critical Mile Network Critical Mile Area 111 - Northeast / Full Time - Hourly / Hybrid USPack is a leading logistics provider custom built for the evolving needs of businesses in today's same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That's why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers' businesses. That's how we stay ahead. That's how we help our customers win. At USPack, we know our people set us apart. And that's why we do everything we can to invest in them and help them grow every day. We don't put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We've built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! USPack's Benefits for Full Time positions include: 401(K), Health Insurance, Disability/Life Insurance, Paid Time Off (PTO), Paid Holidays. USPack's Benefits for Part Time positions include: 401(K), Paid Sick Time. Essential Duties and Responsibilities: Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time. Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC's as needed. Monitor dispatch board to ensure customer requested delivery times are being met. Communicate any delays and/or problems to the customer and dispatch department. Ensure IC's are providing services in the vehicle type requested by the customer. Ensure compliance with IC log in process and EC-mobile. Work directly with IC's to assist with issues they may encounter while under dispatch. Assist in arranging for STAT coverage for customers, as needed. When necessary, will restructure routes as requested by the customer, to ensure on-time execution. Ensure IC's are providing contracted delivery services in compliance with customer regulations. Assist with contracting of IC's as needed. Complete daily service reports as required by the customer. Create and process administrative reports and paperwork as directed. Follow up with IC's to ensure their paperwork is up to date, as needed. Ensure IC's are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes. Perform other duties as assigned. Qualifications - Knowledge, Skills, and Abilities: Basic MS Office Programs (Outlook, Excel, and Word) experience required. Proactive and resourceful. Ability to work effectively in a fast-paced environment. Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven. Must maintain valid driver's license and clean, functional vehicle. Ability to lift up to 50 pounds on occasion. Ability to work overtime as necessary. Qualifications - Experience, Education, Certificates, and Licenses: College Degree or a High School Diploma with equivalent combination of education and experience. Six Sigma Green Belt Certification preferred. Shift Days: Monday-Friday Shift Hours: 7am to 3pm or 10am to 7pm on a rotating schedule (Available to work extra hours, weekends, and holidays preferred). Pay Rate: from $20-$22 per hour (Dependent upon experience level.) Travel: On occasion At USPack, our values are at the heart of everything we do, every day. They're living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us. We are: Driven by integrity We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success. Driven by a passion for service We're driven by doing more, by empowering others to succeed. We're proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it's a way of life. It's our passion. Driven by collaboration We're driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success. Driven by accountability We're driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don't just say it, we show it. We make it happen and we measure it. Driven by innovation We're driven by what's now and what's next. For us it's about never settling for the status quo. It's about staying one step ahead and embracing change. It's about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible. If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at Recruiting(AT)gouspack.com