Country Operations Manager - Restaurants

Job Overview

We are seeking a highly skilled and experienced Operations Manager to oversee our premium dining restaurants. The successful candidate will be responsible for managing day-to-day operations, ensuring the restaurants operate efficiently, effectively, and to the highest standards of quality and service. The Operations Manager will work closely with senior management, culinary teams, and front-of-house staff to meet business objectives, deliver exceptional guest experiences, and achieve financial targets.

Key Responsibilities

Operational Management:

• Develop and implement operational policies and procedures to ensure smooth restaurant operations

• Monitor restaurant performance metrics and identify opportunities for improvement

• Manage inventory, supplies, and equipment to maintain optimal stock levels

• Maintain a safe and sanitary working environment for all staff and guests

• Ensure compliance with all health, safety, and regulatory requirements

Financial Management:

• Develop annual budgets for the restaurants and monitor performance against targets

• Ensure restaurants operate within budget, making appropriate adjustments as necessary

• Review and analyze financial statements to identify trends and opportunities for improvement

• Develop and implement strategies to increase revenue and reduce costs

Staff Management:

• Recruit, train, and develop high-performing staff at all levels of the organization

• Develop and implement employee engagement and retention programs

• Ensure staff are motivated, well-trained, and equipped to deliver exceptional guest experiences

• Build and maintain strong relationships with culinary teams, front-of-house staff, and senior management

Guest Experience:

• Ensure all guests receive exceptional service and that restaurants deliver on brand promise

• Develop and implement programs to enhance the guest experience

• Monitor guest feedback and use insights to inform future initiatives

• Identify opportunities to increase customer loyalty and repeat business

Reports To: Group President

Qualifications and Requirements

• Bachelor's degree in Hospitality Management or related field

• Minimum 10 years of experience in restaurant management, with at least 5 years in a leadership role

• Proven track record of success in managing high-end, premium dining restaurants

• Strong financial acumen and experience managing budgets and financial statements

• Excellent communication and interpersonal skills

• Exceptional problem-solving and decision-making abilities

• Strong leadership and staff management skills

• Ability to work under pressure and meet tight deadlines

• Passion for delivering exceptional guest experiences