Regional Property Manager

Regional Property Manager

CYM Living - Where caring meets innovation. We are a national real estate firm with corporate headquarters in Chicago, IL, and just outside of New York City. Our mission is to provide our residents with an exceptional living experience, nurture a culture of community, and empower growth from within. As a vertically integrated firm, we lead with operations by taking a hands-on approach to real estate investment and property management, accomplishing our mission by incorporating data and technology with hyperlocal customer service to all units.

The Regional Property Manager oversees a team of property managers responsible for properties throughout the Indianapolis area.

• Supervise a team of property managers, leasing agents, maintenance techs etc. Communicate job expectations, assist with work planning, monitor job performance, coach and provide feedback and/or work with HR as needed on a regular basis.
• Oversee and ensure collaboration with leasing
• Schedule and lead monthly property manager meetings and quarterly field observations.
• Contribute to the hiring processes of new staff, providing oversight to human resources.
• Participate in promotions and role/position change discussions, as well as the allocation of property manager portfolios.
• Develop, coordinate, and reinforce proper use of systems, reports, policies, processes, and procedures.
• Set department strategy, goals, metrics/measures, create operational efficiencies, standard processes and procedures, and evaluate performance to goals.
• Oversee the handling of quality and customer service issues with tenants, owners, and other departments
• Provide timely and attentive service to residents, ensuring needs are satisfied
• Regularly inspect properties; common areas are clean and well-maintained, and the buildings meet requirements.
• Negotiate contracts with vendors.
• Coordinate with maintenance to resolve escalated issues, schedule repairs, and resolve emergency maintenance issues in a timely manner
• Review summary reports for all properties regularly and provide feedback, as well as recommend management improvements.
• Maintain an open dialogue with property owners on vacancies, tenants, physical condition of property, personnel, and financial issues.
• Work with upper management to discuss portfolio, and gain insights for performance.
• Interact with new clients, providing insight into workable solutions, for leasing and resident services.