Kinexys - Client Success - Senior Associate

Kinexys Digital Assets is a pioneering multi-asset tokenization platform that helps clients unlock new utility from their financial assets. With a global team located across London, Hong Kong, Singapore, and New York, this role involves managing the onboarding of new applications alongside ongoing support and account management to existing clients. As a Client Success Senior Associate on the Kinexys Market Development team, you will own the end-to-end client experience across both pipeline and live clients, supporting current applications as well as those in development. It's a unique opportunity to collaborate with a diverse set of stakeholders, including Application Teams, Product, Operations, Engineering, and Legal. You'll join a start-up-like environment within a leading financial services firm, where you can shape and evolve the role as the business grows. Job Responsibilities Manage client interactions and relationships; oversee incoming client inquiries and collaborate with relevant stakeholders to address and resolve issues. Build strong internal relationships to serve as a liaison between clients and various internal teams. Provide product demonstrations and training to clients, supporting teams during initial client activities to ensure successful outcomes. Coordinate and manage projects related to client needs and enhancements in collaboration with relevant teams. Support the development of standard operating procedures and processes for new applications, conduct regular business reviews, track client status, and ensure adherence to established processes for client onboarding and implementation. Develop processes for implementing innovative products, identify impacts across agreements, streamline client integration requirements, and ensure successful project launches. Gain a comprehensive understanding of product offerings and team capabilities to effectively address client inquiries and provide support. Design and develop operational models to enhance client success. Required Qualifications, Capabilities and Skills 3+ years of experience or equivalent expertise in customer success or a relevant domain area. Interest and basic understanding of blockchain and digital assets. Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed. Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner. Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem‑solving steps. Proven proficiency in managing complex projects and multiple tasks. Preferred Qualifications, Capabilities and Skills Experience in an operations or onboarding role in financial services. Knowledge of Confluence, JIRA, and Salesforce. Experience working with clients/stakeholders on a global scale. Strong communication, writing and presentation skills. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans Base Pay/Salary New York, NY $74,100.00 - $109,000.00 / year #J-18808-Ljbffr JPMorgan Chase