Executive VP, North America Operations

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. Leads end-to-end regional operations (Supply Chain, Sales Operations, Deployment and Support) to deliver reliable service, scalable growth, and disciplined cost performance. Translates regional strategy into executable operational plans that enhance customer experience, optimize total cost of operations (TCO), and improve working capital. As a senior regional leader, builds a high-performance, data-driven culture aligned to company values and continuous improvement principles. Responsibilities: Operational Performance & Service Excellence Owns end-to-end service delivery across the region, ensuring predictable, high-quality execution for customers. Deliver installation, deployment and support services on time, in full, and within budget. Meet or exceed SLA and SOW commitments across all customer programs. Drive service reliability, responsiveness, and customer experience improvements via standardized operating rhythms. Establish clear service dashboards to enable real-time performance visibility and corrective action. Financial Discipline & Cost Optimization Ensures regional operations deliver against revenue, margin and working capital targets. Deliver regional operational performance in line with annual operating plan (AOP) KPIs and budget. Optimize total cost of operations (TCO) through productivity improvements, supplier leverage, and process redesign. Improve inventory management and working capital through effective Sales & Operations Planning (S&OP). Partner with Finance to increase automation and reduce cost-to-serve. Scalable Process & Supply Chain Excellence Builds best-in-class, scalable operational systems and supply chain partnerships. Partner with Strategic Sourcing to strengthen third-party provider performance while reducing cost. Embed Lean / Six Sigma disciplines to eliminate waste and improve cycle times. Standardize and mature S&OP processes to align demand forecasting, supply planning, and financial outcomes. Drive system and workflow improvements in partnership with IT/BTS to enhance operational efficiency. Regional Leadership & Capability Development Builds a high-performance operations organization aligned to company values and long-term growth. •Lead and develop a high-performing regional operations team across supply chain, sales ops, deployment and support. •Partner with People & Culture to drive engagement, succession planning, and talent development. •Implement performance management frameworks, IDPs, and capability uplift plans. •Foster a culture of accountability, collaboration, and continuous improvement. Capabilities: Strong leadership skills Change management and process efficiency effectiveness Strong organisational presence, leading teams to achieve performance targets and operational goals. Results management via data-driven dashboards and key performance indicators (KPIs) Collaborative relationship builder across local and international boundaries Commercially savvy, with a strong understanding of profit and loss (P&L) and working capital drivers Qualifications: 15+ years of experience in Supply Chain, Operations, Manufacturing, and Commercial & Technical Support services. Bachelor’s degree in Supply Chain Management, Commerce, or equivalent (Master’s preferred). Strong understanding of supply chains & Support best practice within North America, with a focus on delivering high-quality products/services to market. Proven experience in deploying product (software and hardware) solutions and technical services to a demanding customer group, including both corporate and franchisee operations. Evidence of applying change management techniques and business improvement processes to enhance operational efficiency and reduce costs. Executive leadership experience with knowledge of ERP systems and process automation for supply chain, sales operations, deployment, and technical support services $200,000 - $250,000 a year Full Salary Range: $200,000/year (minimum), $225,000/year (midpoint), $250,000/year (maximum). Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com . We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following: - Coates does not operate or communicate through any domain resembling "@ coatesgroupcareer.com " - We do not contact employment candidates via email to solicit personal or financial information - All applications for employment must be submitted through our official website or directly through our LinkedIn profile: Coates Group - All emails from us will come from our official domain, which is[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at] hire.lever [dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.Your safety and trust are of the utmost importance to us. Thank you for your vigilance. #J-18808-Ljbffr