Communication Delivery Specialist 2358492 | Dallas, TX | Remote

Marketing Communications Specialist

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Marketing Communications Specialist plays a critical role in ensuring the accurate and timely execution of complex communication programs. This position serves as a subject matter expert, managing workflows, vendor relationships, and compliance requirements to deliver high-quality marketing and transactional communications. The ideal candidate is a proactive problem-solver with strong organizational skills, capable of balancing multiple priorities while driving process improvements and supporting strategic initiatives. Collaboration, adaptability, and attention to detail are essential for success in this dynamic role.

The Marketing Communication Specialist is responsible for supporting the implementation and oversight of complex programs and workflows. Acting as a subject matter expert within the team, this role leads the execution of procedures necessary to meet business partner needs. The Specialist ensures adherence to service level agreements, performance guarantees, and client expectations for supported products. Responsibilities include steady-state workflow management, issue resolution, and process improvement initiatives.

Success in this role requires sound judgment, resourcefulness, initiative, and strong collaboration skills. The ability to multi-task, think creatively, and proactively assist where needed is essential. Teamwork, clear communication, and problem-solving are critical when managing complex workflows and products.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Ensure accurate and timely execution of marketing and transactional communications through vendor management and print production support
• Meet workflow deadlines, compliance requirements, client expectations, SLAs, and overall program goals for assigned products
• Maintain effective communication with business partners, vendors, and team members to manage workflow expectations and deliver on commitments
• Identify risks and implement solutions to minimize impact
• Develop and maintain workflow documentation and reporting
• Assist with resource planning and monitor daily activities for assigned programs/products
• Create and execute clear plans for program delivery, adjusting as needed to ensure success and mitigate risk
• Collaborate with team members and analysts to maintain accurate metrics and reporting, including distribution of program details
• Support training initiatives and related documentation as required
• Perform other duties as assigned

Specialist-Specific Responsibilities:

• Provide strategic and innovative solutions for communication print delivery
• Support one or more work streams with standard to complex workflow requirements
• Assist with vendor migration efforts and new product implementations
• Implement new procedures for assigned workflows and maintain supporting documentation

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Must be 18 years of age or older
• 4+ years of project and/or account management experience
• Intermediate proficiency in Microsoft Excel, Microsoft PowerPoint, Microsoft Word, and Microsoft Outlook
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• 4+ years of experience in print and/or digital campaign execution for inbound or outbound communications
• Healthcare industry and/or UnitedHealth Group experience
• Experience managing financial requests and associated inputs (cost-benefit analysis, business case development)
• Problem-solving skills and ability to achieve desired outcomes
• Presentation, time management, organizational, and prioritization skills
• Ability to thrive in ambiguous situations

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.