UX Researcher - Pittsburgh (TEMP)

About 

The UX Researcher will support and conduct foundational user research, synthesize findings, and communicate insights that inform product and design decisions. 

The UX Researcher will work closely with Product, Design, Engineering, Marketing, and Customer Success teams to identify user needs, evaluate product experiences, and help create intuitive, accessible, and valuable solutions. 

Responsibilities 

• Support the planning and execution of qualitative and quantitative UX research studies. 

• Conduct user interviews, usability tests, surveys, diary studies, and other research activities under guidance. 

• Observe and document user behavior, feedback, and pain points. 

• Analyze and synthesize research findings into clear themes and insights. 

• Create research reports, presentations, journey maps, personas, and other deliverables. 

• Clearly communicate findings and recommendations to cross-functional stakeholders. 

• Partner with designers and product managers to incorporate user insights into product decisions. 

• Maintain organized research documentation, participant records, and repositories. 

• Help ensure research practices follow ethical, privacy, and accessibility standards. 

• Stay current with UX research methods, tools, and industry best practices. 

Qualifications 

• Based in the Pittsburgh, PA area (on-site presence required).

• Able to troubleshoot basic hardware and technical issues, such as devices, recording equipment, and testing setups.

• Able to walk long distances and stand for extended periods during on-site research sessions.