Receptionist - Palm Desert, CA

Job Description

Job Description

Inland Respite, Inc. is a company dedicated to serving the developmentally disabled population.  Inland Respite, Inc. currently has the opportunity for a Receptionist  to join our team in  Palm Desert, CA

Position Scope:

The Receptionist role is a nonexempt position, under general direction of the Operations Manager or their designee, will perform a variety of duties assigned to the front desk reception area of the administration building. Subsequently, this position will be responsible for documenting all visitors, directing phone calls, receiving, and providing agency schedules, maintaining calendars, updating logs, assisting other departments, and other duties as assigned.

Essential Duties:

• Ability to answer a multi-line telephone system systematically documenting all incoming and outgoing calls, accurately transferring calls, recording messages, and providing factual information.
• Inform the appropriate personnel of any essential messages; essential ability to take accurate messages and deliver them promptly.
• Maintain accurate "tracking logs" to include employee call-in logbook, telephone log; reception log; visitor's log; etc.
• Routinely maintain the office reference binder with current phone listings, email addresses, and extensions.
• Accurately refers to a current list of the regional center case managers, clients, and other "on-call" personnel.
• Receive, open, and review incoming office mail; distribute mail to the appropriate department and/or employee in a timely manner.
• When called upon, assist with tasks in other departments (e.g. HR, Respite Services, etc.).
• Welcome visitors in a warm and friendly manner and answer any questions visitors have.
• Maintain the reception area and all common areas in a clean and tidy manner at all times.
• Ability to function appropriately with the designated respite system & any other related payroll system; ensuring HR/client-related information is entered and maintained accurately.
• Continuously strive to provide excellent customer service, and interpersonal communication and serve as a source of accurate information.

Secondary Duties:

• Occasionally, will assist in the organization of quarterly meetings, staff meetings, and/or other events.
• When called upon, assist human resources with bulletin board postings to ensure compliance.
• Prepare mass/bulk mail deliveries and pick-ups.
• When called upon, assist the office with distributing payroll checks.
• At times may be assigned to "on-call" status.
• Periodically, throughout the day, review the appropriate usage and operation of
• the time clock area (e.g. working order of clock, order of timecards, etc.).
• When called upon will compile correspondence and send out evaluations.

Education, Experience, and Skills Required:

• High school graduate or equivalent (GED) plus one (1) year of office/clerical
• support.
• Ability to read, write and communicate effectively in English and Spanish
• (Bilingual Required).
• Ability to type 30 wpm and do basic business arithmetic.
• Practical application of MS Excel, MS Outlook, MS PowerPoint, and MS Word for
• Windows required.
• Practical application of HelloSign and/or DocuSign and other cloud-based e-signature solutions/digital platforms.
• Ability to use standard office machines such as a personal computer, calculator, copier, fax machine, telephone, etc.
• Ability to utilize video and audio conferencing and online chat-based platforms
• such as Zoom.
• Valid California Driver's License.