Shift Leader

Shift Leader

We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets.

From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit. Overview The Role Our Shift Leaders help keep the center running smoothly by providing frontline leadership, delivering exceptional guest experiences, and supporting day-to-day operations. As a key holder and trusted leader on duty, you'll help create a fun, safe, and welcoming environment while guiding the team through every shift. If you're a natural problem solver who enjoys leading by example in a fast-paced entertainment setting, this role is a great next step. What You'll Do

Support daily center operations and help ensure our service standards are delivered consistently.

Lead by example, creating a welcoming, guest-first atmosphere that drives memorable experiences.

Serve as a key holder and oversee cash accountability, deposits, and opening/closing cash procedures.

Assist guests with questions, concerns, reservations, and issue resolution while maintaining a positive, solutions-oriented approach.

Monitor lane availability, support league operations, and help ensure leagues and events begin on time.

Maintain a visible presence throughout the center, providing leadership, coaching, and support to team members during your shift.

Help maintain inventory levels, product quality, and operational readiness across the center.

Promote a safe, clean, and compliant environment for both guests and associates.

What You'll Bring

Previous leadership, key holder, hospitality, restaurant, retail, or entertainment experience preferred.

Strong communication and interpersonal skills with a passion for guest service.

Excellent organizational skills and the ability to multitask in a fast-paced environment.

Experience handling cash, balancing tills, or supporting operational procedures is a plus.

A positive, team-first attitude and the confidence to lead by example.

A commitment to maintaining a safe, welcoming, and high-energy environment for guests and teammates alike.

What You'll Get At Lucky Strike Entertainment, we're committed to supporting your well-being both on and off the job. Here's a peek at some of the benefits available to our associates:

Free bowling & attractions (laser tag, billiards, mini golf, ropes courses, and rides)

$1 arcade play

All?day play at Boomers, FECs & Waterparks

Friends & family discounts

Food & beverage discounts

Special discounts on parties and group events

Perks start on your first day

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including medical, dental, and vision insurance, 401(k) retirement plan, employee assistance program (EAP), life insurance, disability insurance, and paid time off. More details regarding benefits are available here: Lucky Strike Entertainment Benefits