Membership Front Desk Attendant

ABOUT THE YMCA:

Established locally in 1944, the YMCA of Southern Nevada is one of the region's longest-serving and most-respected nonprofit organizations. We are committed to helping people of all ages, abilities, backgrounds, and income levels - ensuring everyone has the opportunity to reach their full potential with dignity and that no one is turned away due to the inability to pay. From childcare to senior programs; sports to education; fitness centers to chronic disease management; and swim lessons to feeding the hungry, the Y is truly for all in its cause of holistically strengthening the foundations of this community.


POSITION SUMMARY:

The YMCA of Southern Nevada is looking for engaging and welcoming Membership Front Desk Attendants. You will perform reception duties including greeting guests, processing memberships and program registrations, and providing patrons with information about our programs and services. This is a part-time, in-person position (up to 25 hours/week) located at the YMCA. We are currently hiring for all YMCA locations. (Bill and Lillie Heinrich, Durango Hills, Centennial Hills, Skyview YMCAs)

RESPONSIBILITIES:

1. Promote, sell, and process membership enrollments.
2. Process special program and camp registrations.
3. Operate computerized cash register.
4. Greet members in person and over the phone with a customer friendly attitude.
5. Monitor building access.
6. Develop a positive work relationship with staff and members.

ABUSE RISK MANAGEMENT FUNCTIONS:

1. Adhere to policies related to boundaries with children.
2. Attend required abuse risk management training.
3. Report suspicious or inappropriate behaviors and policy violations.
4. Follow mandated abuse reporting requirements.
5. Adhere to job specific abuse risk management responsibilities.

WHY WORK HERE?

At the YMCA of Southern Nevada, we're committed to providing a superior work environment that offers challenges, flexibility, and fun. We have been repeatedly recognized as a Nevada Top Workplace by the Las Vegas Review Journal. As an employee you'll receive the following benefits:

• Paid time off
• 10% Retirement Contribution* and access to our 403(b) retirement savings account
• Free YMCA Membership and discounts on all programs
• Rain - Instant Pay Benefit
• Join a supportive team and an organization recognized as a Nevada Top Workplace
• Make a meaningful impact in your community

*Automatic retirement contributions are made to employees 21 years or older after contributing 1,000 hours of service in each of two years.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you. We are service driven: we go above and beyond to keep people coming back and apply a listen-first and solution-oriented approach to resolving conflicts. We are safety focused: we are proactive in keeping everyone safe and respond promptly to incidents as a team.


WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands, some fingers, handle or feel objects, tools or controls. The employee is frequently required to stand, walk, and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.

• The employee must occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include close vision and distance vision.

• Must display visual and auditory ability to respond to critical incidents as well as the physical ability to act swiftly in an emergency situation.

• Ability to adequately observe participant activities, enforce safety regulations and apply appropriate management techniques.

• While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.

• The noise level in the work environment is usually moderate.

QUALIFICATIONS:

1. High School Diploma or GED.
2. One to three months related experience or training preferred.
3. Ability to use a computer and learn new software programs.
4. Strong attention to detail.
5. Friendly and outgoing personality.
6. American Red Cross CPR/ First Aid for the Professional Rescuer (with AED) Certification within 30 days of hire.
7. Minimum age of 18.