Fragrance General Manager

Job Description

General Manager

Location: Madison Ave

Salary: $100,000–$130,000

We are seeking an experienced General Manager to lead a luxury retail boutique, driving sales performance, delivering an elevated client experience, and developing a high-performing team.

Key Responsibilities

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• Lead, coach, and inspire a customer-focused team to achieve sales goals and deliver exceptional service.
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• Drive boutique performance by managing key retail metrics, including sales, conversion, UPT, AUS, and client capture.
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• Oversee daily operations, staffing, scheduling, and payroll to support business needs.
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• Build and maintain strong client relationships while identifying opportunities to grow the business through networking and in-store events.
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• Ensure the boutique is impeccably merchandised, well-stocked, and operating to the highest luxury standards.
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• Communicate marketing initiatives, product launches, and company updates to the team.
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• Maintain inventory accuracy, enforce loss prevention procedures, and uphold all safety standards.
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• Recruit, hire, onboard, and develop top talent while building a strong leadership pipeline.
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Qualifications

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• 3+ years of luxury retail management experience (beauty or fragrance experience is a plus).
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• Proven ability to lead, coach, and develop high-performing teams.
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• Strong background in driving sales, clienteling, and business performance.
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• Excellent communication, presentation, and organizational skills.
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• Analytical mindset with the ability to identify growth opportunities and improve store performance.
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• Proficient with Microsoft Office and retail technology platforms.
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• Thrives in a fast-paced, entrepreneurial luxury retail environment.
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• Able to perform physical retail responsibilities, including lifting up to 25 lbs. as needed.
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