Webmaster

Job Objectives

Under the general direction of the Chief Technology Officer (CTO) of the Department of Information Technology (IT), the position is in charge of all production of media and advertisements, and managing and designing the City’s social media presence and use as well as the City’s website and departmental websites. Frequent decisions with few precedents or standards require mature judgment. The position requires daily direct and/or cyber contact with the public, which requires courtesy and the exercise of tact and diplomacy while promoting or representing the City in a positive manner. This position may require responsibility for the actions and job performance of one or more employees as directed.

Hourly: $20.66

Essential Job Functions

• In collaboration with City departments design an effective web presence which enhances the departments’ abilities and offerings.
• Design or improve designs of existing websites to positively represent the City.
• Create and implement strategy for collecting and archiving images and data for print and web media.
• Generate monthly reports regarding website traffic and search engine results.
• Provide recommendations to increase web traffic based on daily, weekly, and monthly reports.
• Responsible for the management of overall web presence on relevant and appropriate platforms.
• Apply standard compliance practices concerning internal and public-facing city websites.
• Research the latest web design technology and present new ideas for the effective use of the City’s digital presence on the Internet.
• Ensure the City of San Juan is represented in a positive light in all responses and posts coming from the City.
• Monitor and address City content on a daily basis or as needed for content issues and appropriateness.
• Communicate regularly and appropriately with the CTO regarding issues or potential issues affecting the City of San Juan and/or its digital presence via any medium.
• Respond to all website enquiries in a timely and accurate fashion.
• Perform other related duties as assigned to ensure the efficient and effective functioning of IT.

Equipment/Materials

Design applications, cameras, drones, et al.

Working Conditions/Physical Demands

Prolonged use of computer. The job regularly requires working outside the normal work week days and office hours; must be able to push, pull, lift and/or carry at least 50 lbs. Standing to operate a video camera and broadcast equipment for an extensive period of time, requires being able to maneuver over and around common obstacles, with occasionally being required to move quickly out of harm’s way during sporting and/or departmental events. Working in an office environment and outside as required.

Education/Knowledge/Skills/Abilities Required

Requires a Bachelor’s degree with a minimum of three (3) years in related digital, IT, and/or communications experience. Must possess strong computer/internet skills. Skilled in managing platforms like Amazon Web Services or Microsoft Azure. Able to work effectively in a multi-tasking environment. Demonstrated creativity and documented immersion in social media. Experience sourcing and managing content development and publishing. Ability to work with multiple teams simultaneously – both internal and external – in a fast-paced environment. Discretion to identify threats and opportunities in user-generated content. Knowledge of search engine optimization basics including basic keyword research. Must have excellent verbal, written, and interpersonal communication skills and an ability to work individually on a project or in a team environment effectively. Must be able to provide examples of graphic design experience and demonstrate graphic design skills with a strong portfolio. Must be highly proficient in WordPress, Webflow, HTML5, CSS, and Adobe Creative Cloud Suite. Also requires knowledge of hosted and internal web site applications.

Preferred Qualifications: Strong working knowledge and experience with database and web integration, cross-platform video editing equipment, graphics software, and web design/authoring software.

Note

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.