Technical Support Engineer

Hardware Support Technician | Technical Support, Hardware Repair & Customer solutions | Onsite – Ocala, FL Looking to launch or grow your career in technology and hardware support? As a Hardware Support Technician, you will provide hands-on technical support by installing, troubleshooting, and maintaining computer hardware, software, and proprietary systems. This role combines hardware repair, customer support, system configuration, and technical problem-solving while offering exposure to networking, SQL, QA testing, and field installations. The ideal candidate is mechanically inclined, detail-oriented, and eager to build a long-term career in a collaborative technical environment.

Location: Ocala, FL- Fully on-site
Shift: M-F, 8am-5pm EST
Pay: Starting at $40,000 annually (DOE)

What You'll Be Doing

• Install, configure, and troubleshoot proprietary software, PC hardware, and associated technical systems.

• Provide Tier 2 technical support and customer troubleshooting assistance via phone and onsite support.

• Install and configure MS Windows, MS SQL Express, IIS, and proprietary software systems.

• Perform in-house and onsite installation of PCs and technical equipment.

• Coordinate with sales, electrical departments, and management regarding upgrades and customer solutions.

• Provide customer training on system operation and maintenance procedures.

• Troubleshoot hardware, software, electronics, wiring, and networking-related issues.

• Assist with QA testing, SQL-related support tasks, and technical reporting as needed.

• Maintain accurate inventory adjustments and documentation according to company procedures.

• Support customers and internal teams by resolving technical issues in a timely and professional manner.

What We're Looking For

• Hands-on hardware troubleshooting experience REQUIRED.

• Experience repairing electronics, wiring, or technical equipment strongly preferred.

• Strong understanding of computer repair and troubleshooting required.

• Associate's degree in computer repair, CompTIA A+, vocational training, military technical experience, or related background preferred.

• 1–3 years of computer technician, electronics, or technical support experience preferred.

• Experience with MS Windows, SQL Server/Express, IIS, Excel, and Microsoft Office preferred.

• Must be comfortable lifting 20 lbs. and working occasionally test bench environments.

• Ability to travel nationwide approximately 10% of the time required. 

Benefits

• 4% 401(k) Match After 90 Days

• Comprehensive Health and Dental Benefits

• Hands-On Technical Training and Growth Opportunities

• Exposure to Hardware, Software, Networking, and Customer-Facing Technical Support

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers