Quality Assurance/Closing Officer-Vacation Ownership Sales

Quality Assurance/Closing Officer – Vacation Ownership Sales Job Category: Sales & Marketing Requisition Number: QUALI021305 Posted: May 26, 2026 Full‑Time Locations Orange Lake Resort, Kissimmee, FL 34747, USA Description At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you. Benefits Biweekly Pay Growth Opportunities 401K Comprehensive Benefits – Health, Dental and Vision Plans EAP – Employee Assistance Program PTO – Paid Time Off Discounts through IHG including additional discounted employee benefits through our company Perks website Tuition Reimbursement & Continuing Education Courses Outstanding Company Culture Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. The employees in this department, the Quality Assurance Officers (QAOs), provide specialized administrative support to the Sales departments. The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default. In order to accomplish this broad objective, QAOs are required to undertake a variety of special assignments and tasks and to use their discretion to resolve purchasers’ issues, concerns, and questions. Essential Duties and Tasks Execute proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners. Confirm sales and verify contracts for HICV sales. Handle walk‑in cancellations and owner cancellation calls; rewrite sales and assist QAOs with mail‑out process in order to recover lost business. Assist QA management with training and improvement of new and existing employees. Qualifications Must be process‑oriented with attention to detail. Self‑directed and independent with projects but works as a team player. Strong oral and written communication skills. Strong work ethic and a high energy level. Strong administrative, organization, and planning skills. Florida Real Estate License Required. Education GED or better. High School Diploma or better. Licenses & Certifications Notary Public (Required). Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Career Site Brand