Senior Business Systems Associate
VirtualVocations
To support Valon's servicing operations, the full-time Senior Business Systems Associate will manage complex system configurations, lead cross-functional initiatives, and drive operational efficiency improvements through technology and process enhancements in a remote environment. Key responsibilities Serve as a primary administrator and subject matter expert for business-critical systems, including Zendesk and NICE CXone Lead system implementations and optimization initiatives from discovery through deployment Analyze operational workflows to identify automation opportunities and improve employee efficiency Required qualifications 4+ years of experience in business systems administration or related functions 2+ years of experience supporting platforms such as Zendesk or NICE CXone Experience leading system implementations or process improvement initiatives Bachelor's degree or equivalent professional experience Strong background in workforce management or operational analytics preferred
Vacancy posted 10 days ago
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