Plumbing Service Manager

Plumbing Service Manager Climate Control

Liberty, MO

Climate Control is looking for a Plumbing Manager to lead and grow our plumbing department. This is a hands-on leadership role for someone who knows the trade cold and knows how to build a team around it hiring, training, holding standards, and driving the department's numbers.

You'll own the plumbing side of the business: the crew, the schedule, the quality of the work, and the results.

Responsibilities

Department Performance

• Exceed budgeted monthly gross profit dollars for the plumbing department
• Exceed monthly net new membership targets
• Maintain A/R below 5% of monthly plumbing revenue
• Track and manage department statistics including the 3-day call board, field conversion, average sale, tech-generated leads, and membership growth
• Ensure technicians consistently present good/better/best options to every customer
• Review and approve plumbing invoices, material and equipment expenses, and job costing
• Partner with branch leadership to build the monthly operational budget and hit branch objectives
• Review weekly payroll to manage overtime and ensure accuracy

Team Leadership

• Lead, coach, and develop the plumbing team service plumbers, installers, and apprentices
• Conduct weekly technician ride-alongs using the standard ride-along form
• Hold monthly one-on-ones with each teammate against personal goals and scorecard
• Participate in the daily in-person huddle to review prior-day results and plan the next three days
• Run technical and sales training to build the team's skill set
• Handle hiring, training, performance documentation, and terminations; enforce the employee handbook consistently
• Participate in monthly staffing planning and block calendar time to interview candidates and move the hiring process forward
• Manage the on-call rotation and serve as escalation point for after-hours issues

Quality, Safety, and Customer Experience

• Review customer satisfaction and service issues daily and resolve same-day
• Own safety training, processes, and reporting; report every injury or accident to the General Manager immediately
• Enforce code compliance and permit requirements on every job
• Oversee truck stock, inventory, and material ordering
• Review and approve estimates on larger jobs
• Perform other duties as assigned

Requirements

Qualifications

• 5+ years of residential plumbing experience
• 3+ years in a supervisory or management role within a service industry operation, with a consistent track record of meeting or exceeding revenue objectives
• Plumbing license as required by the applicable local jurisdiction in the Kansas City metro, or ability to obtain
• High school diploma or GED required; bachelor's degree or equivalent work experience preferred
• Experience with job costing, P&L, and cost/forecast analysis
• Experience with service software ServiceTitan preferred
• Working knowledge of employment and business law applicable to the local area
• Strong analytical skills and attention to detail
• Comfortable using a tablet, smartphone, and GPS
• Excellent communication skills with both customers and crews
• Valid driver's license and insurable driving record

Working Conditions

Office environment with field assessment. Requires occasional climbing, lifting, standing, stooping, bending, crouching, kneeling, sitting, and reaching. Must occasionally lift 510 pounds. Requires good visual acuity at close range, at a distance, with normal peripheral vision and depth perception. Must be willing to work hours outside the normal schedule as needed.

Why Join Us

• Lead a growing plumbing department with real ownership and autonomy
• Backing of an established, well-run home services organization
• Stable, year-round work in a strong market
• Medical, dental, and vision insurance
• 401(k) with company match
• PTO and paid holidays
• Company vehicle, phone, and tablet
• Ongoing training and clear advancement opportunity

Who We Are

Climate Control is a growing home services company serving the Liberty and greater Kansas City area, focused on delivering a 5-star experience for our customers and building a team that wins together.

Standard Heating Cooling and Plumbing