Loading Dock Concierge

Job Description
Loading Dock Concierge

Company: Stratton Amenities

Location: Seattle, WA

About Stratton Amenities

Stratton Amenities is a hospitality services company providing concierge, front desk, and building support programs to Class A commercial and residential properties throughout the United States. Our focus is creating safe, professional, and welcoming experiences for tenants, guests, visitors, vendors, and clients.

Position Summary

The Loading Dock Concierge is responsible for managing loading dock activity, vendor and delivery access, vehicle flow, dock safety, and visitor coordination in a professional Class A property environment. This role requires strong attention to detail, clear communication, situational awareness, and a hospitality-focused approach when interacting with delivery personnel, vendors, tenants, and property teams.

Responsibilities

• Monitor loading dock activity and ensure safe, organized dockoperations.
• Greet and screen delivery personnel, vendors, contractors, andauthorized visitors.
• Verify access authorization and follow all sign-in and visitormanagement procedures.
• Direct delivery vehicles into approved loading dock areas.
• Assist with vehicle flow, pedestrian awareness, and docktraffic coordination.
• Ensure loading dock doors, gates, and access points remainsecure.
• Prevent unauthorized parking, idling, or vehicle congestionnear the loading dock.
• Redirect deliveries to the appropriate dock, freight elevator,or approved delivery location.
• Document delivery activity, entry and exit times, vendorinformation, and incidents.
• Report unsafe conditions, suspicious activity, maintenanceissues, and building concerns.
• Communicate professionally with tenants, property management,vendors, and building teams.
• Follow all property procedures, emergency protocols, postorders, and company standards.
• Maintain a professional appearance and adhere to companyuniform requirements.

Qualifications

• High school diploma or equivalent.
• Prior experience in hospitality, concierge, loading dockoperations, security, logistics, customer service, or building operationspreferred.
• Strong communication and customer service skills.
• Ability to remain alert, professional, and composed throughoutthe shift.
• Comfortable using phones, radios, tablets, computers, visitormanagement systems, and basic reporting tools.
• Strong attention to detail and ability to follow proceduresconsistently.
• Ability to work independently and communicate issues promptly.

Preferred Experience

• Loading dock operations
• Commercial building operations
• Concierge or front desk services
• Vendor or delivery management
• Security, access control, or visitor management
• Hospitality or customer service

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to work in and around loading dock areas.
• Ability to lift to 25 pounds occasionally.
• Ability to work near vehicle traffic, delivery activity, andbuilding service areas.

Benefits

• Health, dental, and vision insurance
• Paid time off
• Paid training
• Opportunities for advancement
• Professional and supportive work environment

Compensation

$23.00 - $24.00 per hour