Clinic Experience Associate

Job Description

Job Description

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment? Rock Valley Physical Therapy is looking for a full-time Clinic Experience Associate to join our team in West Des Moines, IA.

As a Clinic Experience Associate, you'll be a key player in creating a positive, seamless experience for every patient who walks through our doors. Your role will be essential in keeping our clinic running smoothly and efficiently.

Day-to-day responsibilities include:

• Greeting and checking in patients with warmth and professionalism
• Scheduling appointments and managing the clinic calendar
• Verifying insurance and collecting accurate patient information
• Answering phone calls and responding to patient inquiries
• Supporting the front desk with a focus on detail and organization

Why Rock Valley?

At Rock Valley Physical Therapy, we don't just treat patients-we build relationships. Our team is known for its positive energy, teamwork, and commitment to exceptional care. As a Clinic Experience Associate, you'll be at the heart of that mission, helping patients feel heard, supported, and valued from start to finish.

Ready to Make a Difference?

If you're looking for a rewarding opportunity in healthcare where you can make a real impact every day, we'd love to meet you. Apply today and take the first step toward joining the Rock Valley Physical Therapy team.

We offer a competitive salary, bonus and benefit package including health insurance, profit share, 401k retirement plan and exceptional working environment.