Manager, Order Management
$85.5k - $110kFull-time
3D Systems Corporation
About The Role: We are seeking an accomplished Order Management leader who thrives in a fast-paced, innovative, and emerging technology environment. In this role, you will own and execute customer order deliverables within a global framework, leading a high-performing team while driving accuracy, efficiency, and continuous improvement across the order management function. If you are passionate about operational excellence, people leadership, and cross-functional collaboration, this role offers an opportunity to make a meaningful impact. What’s in it for You!
- Competitive Compensation Package: $85,500 - $110,000 annually. Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.
- Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays and a flexible working schedule through our paid time off (PTO) policy. We are a Company that values you and makes sure you take time for yourself.
- 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
- Comprehensive Health & Wellness Plans: We offer a comprehensive benefit package that includes medical, dental and vision coverage, company-paid short-term and long-term disability insurance, as well as company-paid basic life insurance that supports you during your career with us. We believe that taking care of our employees is essential, and these benefits reflect our commitment to your health, security, and peace of mind.
- Global Team: With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team operates across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
- Innovative Culture: Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
- Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
- Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.
- Recruits, hires and manages team of order processing administrators to meet workload demands for order entry.
- Trains and coaches employees to ensure work product is error free, consistent, timely and compliant. Serves as advocate and leader of team, embodying 3DS Values. Ensures employees get timely and regular feedback on performance, as well as delivering written formal evaluations and development feedback consistent with 3D Systems timetables.
- Hold regular 1:1’s with employees to discuss performance against objectives and write performance reviews annually.
- Provides advice, coaching and training to other (partners, internal order entry professionals outside Israel) on correct procedures, ordering system and configurations.
- Produces metrics and reports to track productivity, quality and responsiveness. Uses data and other tools to drive process improvement
- Works with partner organizations in sales, manufacturing, engineering, legal and accounting to ensure communication, processes and handoffs are simple, clear and effective in support of order management fulfillment. Ensures that updates to FileMaker, EPMS, Oracle and other systems are done to allow internal and external partners to track, manage and assess customer orders as needed. Supports accounting, legal, and internal audit team as needed on audit-related projects.
- Serves as subject-matter expert as needed on transformation projects or cross-BU initiatives to drive consistency and best practice management in the function.
- Works with the Global OM Business Process Manager to create and update documentation. Ensure team members are trained on new processes or changes.
- Experience with SOX and ASC606 requirements
- Order processing experience in a production environment
- Five years management experience of non-exempt professionals
- Ability to manage a team in a high paced environment, under regular periods of pressure and under deadlines (end of quarter), while delivering quality results.
- Strong interpersonal skills to work effectively with diverse management and sales teams
- Demonstrated written and oral communication skills
- Demonstrated intermediate-level skills with Microsoft Office applications, specifically MSExcel as well as MS PowerPoint and MS Word
- College degree in business or related operations area or at least ten years of relevant experience.
- Experience with additive manufacturing products order management
- Experience with Oracle a plus.
- Experience with Salesforce, FileMaker, and EPMS a plus.
Vacancy posted 8 days ago
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