Mitigation Coordinator

Mitigation Coordinator

Paul Davis is growing and seeking a Mitigation Coordinator who will act as the administrative, scheduling, communication, and compliance support function of the Mitigation Department. This role functions similarly to an administrative assistant while acting as a departmental coordinator responsible for mitigation file oversight (not ownership), customer and adjuster communication, dispatch support, scheduling assistance, collections follow-up, and third-party administrator (TPA) compliance. The Mitigation Coordinator does not own mitigation files, but is accountable for ensuring files are audit-ready, up to program standards, and progressing without unnecessary delays. When deficiencies or recurring issues are identified, this role escalates them to the responsible lead and mitigation leadership. This position plays a critical role in protecting revenue, reducing cycle time, maintaining customer confidence during approval delays, and minimizing compliance misses.

Join the leading restoration team to help us be THE difference-maker in the communities we serve while delivering exceptional results. We are a purpose-driven business, focusing on our Vision, Mission, Values and Paul Davis' 10 Serving Basicsthis is how we will win.

Our Vision:

To provide extraordinary care while serving people in their time of need.

Our Mission:

To provide opportunities for great people to deliver Best in Class results.

Our Values:

Deliver what you promise. Be direct with respect for the individual. Have pride in what you do. Practice continuous improvement. Do what it takes to win.

Key Responsibilities:

• Coordinate mitigation job flow from intake through closeout by maintaining file oversight, auditing documentation, and following up on deficiencies to support audit readiness and timely completion.
• Support daily intake, dispatch, and scheduling activities, including job entry, technician coordination, on-call support, and appointment scheduling to keep work moving efficiently.
• Serve as a primary communication point for customers during active mitigation jobs by providing updates, managing expectations, documenting interactions, and escalating concerns when needed.
• Coordinate with insurance adjusters on approvals, documentation, and claim-related issues to reduce delays and maintain clear file records.
• Assist with collections and accounts receivable follow-up by supporting documentation, communicating on outstanding balances, and escalating unresolved payment issues.
• Maintain compliance across TPA and program platforms by updating required systems, verifying claim and adjuster information, and ensuring documentation meets program standards.
• Track file deficiencies, delays, and recurring issues, and provide reporting and escalation support to mitigation leadership.
• Provide backup support for timekeeping, documentation, and other operational needs, including participation in the on-call rotation.

Requirements:

• Minimum 2 years of administrative, coordinator, or customer service experience (restoration, construction, or insurance-related industry preferred).
• Strong computer proficiency, including Microsoft Office, Outlook, RMS, and cloud-based systems.
• Experience with data entry, documentation control, and high-volume phone communication.
• Prior experience with TPA platforms or compliance-driven environments strongly preferred.
• High attention to detail with strong follow-through.

Key Competencies:

• Strong compliance mindset without direct file ownership
• Clear communicator with customers, adjusters, and internal teams
• Detail-oriented and process-driven
• Escalates issues appropriately and consistently
• Able to manage multiple priorities in a fast-paced environment
• Professional, empathetic customer interaction

Team Compensation and Benefits:

• Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross-training opportunities to advance your career
• Flex schedule - at Paul Davis we are committed to our team and their well-being. We have instituted the ability for flex hours that ensures team members get the time they need for personal matters while still being able to work full-time.
• Paid training
• Health, dental and vision insurance
• 401K with company match
• Referral program
• Great culture and team dynamic
• Competitive hourly wages, starting at $17-$22/hr.

Working Conditions and Physical Requirements:

• Office-based role supporting mitigation operations.
• Participation in an on-call rotation is required.
• Schedule may vary based on operational needs.

Pre-Employment Testing:

As part of our commitment to maintaining a safe and compliant workplace, employment offers are contingent upon the satisfactory results of a criminal background check and 10-panel drug screening.

Relocation:

Paul Davis Triad-West does not offer relocation assistance. Candidates must currently reside within a reasonable commuting distance of the hiring location(s), as this is not a remote or relocation-supported position. If an offer is extended and accepted, all relocation costs and logistics are the sole responsibility of the candidate.

Compensation: $17.00 - $22.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.